Quantum Metric

Account Manager - West

Job Description

🚀 About the Role
We are looking for an Account Manager to join our growing Customer Success team and provide our customers with a seamless experience from onboarding through renewal and expansion.  You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales and Marketing to grow your customer base.  As an Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. 


🔧 Responsibilities
  • Strategic lead for customer engagement
  • Collaborate with Sales to identify and execute on expansion opportunities
  • Manage and forecast customer renewal and expansion goals
  • Create and execute customer account plans in collaboration with the rest of the customer success team to ensure value realization
  • Conduct regular QBRs with the client’s executive team to strategically align with their organizational goals
  • Regularly update internal systems to document customer health and status and create visibility across the organization
  • Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
  • Educate customers on new use cases, features and integrations that create added value

    • 💡 Requirements
  • Bachelor's degree in a related field of study
  • Strong project management skills, organizational skills and high attention to detail
  • Strong verbal, written and presentation skills
  • 5+ years of experience in managing enterprise customer relationships 
  • Ability to travel 10-20% of the time, approximately twice per month, for client and company commitments
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Proven track record of meeting and exceeding individual retention and expansion goals 
  • Compensation: $75k-100k base with $30k-40k variable

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