Technical Account Manager

Job Description

At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.

We empower companies to tackle seemingly insurmountable challenges and achieve what’s never been done before. That’s why we developed the world’s leading real-time database—powering mission-critical applications for the most innovative, category-disrupting organizations.

Aerospike enables extreme-scale, real-time applications that:

• Fight fraud in microseconds.
• Drive dramatic increases in shopping cart size.
• Power global digital payments.
• Deliver hyper-personalized user experiences to tens of millions.

Industry leaders like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, and Wayfair trust Aerospike as the foundation for their future. They rely on us to act in the moments that matter.

Headquartered in Mountain View, California, with offices in London, Bangalore, and Tel Aviv, Aerospike is the uncontested leader in next-generation, always-on, hyperscale data solutions. Unlike legacy NoSQL systems, our patented Hybrid Memory Architecture unlocks today’s hardware to deliver unimaginable performance and value for the most demanding data workloads—from the edge, to the core, to the cloud.

If you're ready to shape the future of data, join us.

Technical Account Manager (TAM) 

Aerospike is looking for a technically adept Technical Account Manager (TAM) to help customers maximize the value of our real-time data platform. The TAM will be the trusted advisor for our customers, ensuring they achieve their business objectives while leveraging Aerospike’s technology effectively. This role is responsible for guiding customers through their journey with Aerospike, optimizing their deployments, and proactively resolving technical challenges.

The ideal candidate is customer-focused, technically skilled, and passionate about delivering a best-in-class customer experience.

This is a post-sales position.

Responsibilities

• Act as the primary technical point of contact for strategic customers, ensuring they successfully adopt and optimize Aerospike solutions.
• Provide expert guidance on best practices for deploying, scaling, and maintaining Aerospike in production environments.
• Troubleshoot and resolve complex technical issues, collaborating with internal teams, including support and engineering, when needed.
• Conduct regular technical reviews and proactively identify areas for optimization.
• Deliver technical training and enablement to customer teams to ensure product adoption and success.
• Advocate for customer needs by providing feedback to product management and engineering teams.
• Assist customers in planning and executing upgrades, migrations, and scaling initiatives.
• Monitor key performance metrics and proactively address potential risks.
• Develop and maintain strong relationships with key customer stakeholders.
• Contribute to the creation of documentation, knowledge base articles, and best practice guides.

Prerequisites

• Excellent problem-solving and troubleshooting skills in distributed systems.
• Strong Linux experience is a must.
• Cloud expertise: AWS, Microsoft Azure, Google Cloud.
• Strong Experience with Docker and Kubernetes.
• Ability to understand and address the complexities of mission-critical applications.
• Strong customer-facing skills, with experience working with developers and C-Level executives.
• Knowledge of Hadoop, Spark, HBase, HDFS, Hive, and Impala.
• Self-starter with the ability to assess, prioritize, and execute tasks with minimal supervision.
• Ability to work well under pressure and manage multiple accounts effectively.
• Experience providing technical training and enablement.

Preferred

• Hands-on experience with Aerospike or similar NoSQL databases (e.g., Yugabyte, CockroachDB, MongoDB, Cassandra, HBase, Couchbase, etc.).
• Hands-on expertise with databases: NoSQL, Relational, Distributed, MPP.
• Proficiency in one or more programming languages: Java, C/C++, Python, Go, etc.
• Understanding of computing infrastructure: Networking, CPUs, SSDs, Memory, etc.
• Experience working in a startup or high-growth environment.
• The ability to travel up to 30% of the time.

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Salary Range for California Based Applicants: [$190,000 - $208,000] (actual compensation will be determined based on experience, location, and other factors permitted by law)