Spanish speaking Customer Service Representative - Remote in Greece

Job Description

Patrique Mercier Recruitment PT is excited to offer an amazing opportunity for a Spanish Speaking Customer Service Representative to work remotely from Greece. We are seeking energetic and motivated individuals who have a passion for providing remarkable customer service. In this role, you will be responsible for assisting Spanish-speaking customers with their inquiries, providing them with the support they need from the comfort of your home.

Key Responsibilities:

• Provide excellent customer support to Spanish-speaking clients through phone, email, and chat.
• Assist customers with inquiries related to products and services, ensuring high-quality interactions.
• Resolve customer issues and complaints promptly, focusing on first-call resolution.
• Record customer interactions accurately and maintain up-to-date records in the CRM system.
• Identify customer needs and recommend solutions to enhance their experience.
• Collaborate with team members to share insights and improve service delivery.
• Stay informed about company offerings and policies to assist customers effectively.

Requirements

• Fluency in Spanish is essential; proficiency in English is also required.
• Prior experience in customer service is highly advantageous.
• Outstanding communication and interpersonal skills.
• Strong problem-solving abilities and a commitment to customer satisfaction.
• Able to manage multiple tasks efficiently in a remote work environment.
• Familiarity with customer support software and tools is beneficial.
• Willingness to work flexible hours to meet the needs of customers and the organization.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors