SMB Account Manager (SaaS, AMER)

Job Description

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams of all shapes & sizes, many of which are in the Fortune Global 500, such as PwC, KMPG, Abbott, Standard Chartered, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station.

Katalon is headquartered in Atlanta, GA. For more info about Katalon, please visit https://katalon.com/

The Sales team at Katalon works with new and existing businesses of all shapes and sizes. Commercial Account Managers are a part project managers, product experts, and part Sales and are continually focused on helping our customers accelerate their testing journey. As a Commercial Account Manager, you will be responsible for the complete post-sales lifecycle of a portfolio of customers from Onboarding to QBRs, Expansions, and Renewals. You will play a key role by promoting product adoption and highlighting best practices while continuously creating value for our customers. If you are passionate about customer success, have a knack for sales, and a flare for technology you’ll fit right in!

Requirements

• Establish yourself as a trusted advisor with your customer base by sharing insights from your experience, and providing constant support, best practices, and updated product functionalities
• Gain deep knowledge about your assigned customer’s business needs to drive renewal, expansion, and referral opportunities
• Manage a revenue pipeline while up-selling and cross-selling within your book of accounts
• Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
• Monitor customer usage and health; provide recommendations as needed
• Evangelize the Katalon vision to our customers while simultaneously representing their voice with our Product team to shape the future of our platform
• Strive to become a subject matter expert on the Katalon products
  

Must-have

• 1-2 years of experience in a customer-facing role in a SaaS high-growth environment (Customer Success, Account Management or Strategic Consulting)
• Experience providing constant support on user experience with Commercial accounts
• Experience onboarding customer organizations and maintaining those relationships throughout the customer life cycle
• Experience managing renewal conversations, growing book of accounts, and delivering Customer Success at scale
• Motivated self-starter who is hungry to learn and can provide examples of how they have achieved results while balancing demanding expectations
• Strong sense of personal accountability and ownership for your assigned account base
• Passion for helping others and seeing your customers succeed Exceptional communication and organizational skills
  

Nice-to-have

• Experience with Selenium, Integrated Development Environment, Software Test Automation, CI/CD is highly desired
• Experience in software quality assurance and testing - particularly test automation is a plus
• Knowledge of DevOps or a good understanding of development methodologies is a plus.

Benefits

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment.

But don’t just take our word for it. Take a better look below:

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.