Customer Success Associate - US

Job Description

Who are we, you ask?

Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies take candidates through an intense prep course to make them completely ready to crack the toughest interviews. You could think of us as “the everything store” for career transitions and interview skill development.

How do we do that, you ask?

• We have a structured way of helping folks crack interviews-
• Career accelerator course
• End-to-end courses + platform
• More than 100+ instructors from Google, FB, Amazon, Netflix, Dropbox, and other top Silicon Valley companies.
• And guess what, to date, we have trained 15000+ engineers!
• What’s more exciting is- we are completely remote, and we are hiring the best people we can find regardless of geo.

Sounds interesting? Then here’s some more information about the role

• Assisting students to complete - Onboarding formalities Welcoming each student on call before the batch start date.
• Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates.
• Keeping dropouts and deferrals to a minimum by offering additional guidance & support.
• Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc.
• Communicating to students via calls, email, direct message, video, or a mix of communication strategies.
• Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.
• Serve as the single point of contact for all students queries and concerns

Requirements

• 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role.
• Experience building out and tracking information in Excel and/or data collection.
• Experience working in operations, performance coaching, and/or program management is a plus.
• Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus & nbsp Available to work evenings PST with some morning meetings PST (US Hours)