Learning & Development Program Manager

Job Description

Are you ready for a Game-Changing Career Experience?

Join us in shaping the future of esports and gaming! If you're ready to lead, innovate, and inspire, we want to hear from you.

At EFG (ESL FACEIT Group), we create worlds beyond gameplay where players and fans become a community. We pride ourselves in having a corporate social responsibility: "IT’S NOT GG UNTIL IT’S GG FOR ALL”. Our passion, craft, and DNA are aligned to create and shape the world of esports, gaming tournaments, leagues, events, and holistic ecosystems through our millions of players, fans, and heroes, as well as through our people and culture.

We are looking for an experienced and dynamic Program Manager, Learning & Development (L&D) to plan, execute, and oversee L&D programs that support the strategic objectives of the organization. This role requires a dynamic individual skilled in program management, stakeholder engagement, curriculum design, and process improvement, with a passion for fostering employee development. The ideal candidate will be adept at managing multiple L&D initiatives simultaneously, ensuring they are completed on time, within budget, and meet the needs of the organization.

The ideal candidate will be based in the CET time zone (+/- 1 hour). This position reports directly to our Director, Learning, Development & Performance. 

Key Responsibilities

Curriculum Design:

• Engage with key stakeholders to gather learning needs, program requirements, timelines, and strategic outcomes.
• Lead the design and development of engaging and effective learning programs that address those needs, in alignment with the Director of Learning, Development and Performance.
• Own the creation and design of learning programs that are aligned with strategic objectives, showcase L&D best practices, and are delivered through appropriate learning modalities (e.g., in-person, virtual, e-learning).
• Ensure learning programs incorporate feedback and adapt to changing organizational needs.

Program Planning and Execution:

• Support in crafting a leadership development strategy for new and experienced managers and leaders, in addition to broad-stroke learning programming for all employees.
• Develop comprehensive project plans for L&D programs/initiatives that align with organizational needs, timelines, resources, etc.
• Monitor and track program progress, adjusting plans as necessary to meet targets.

Stakeholder Management:

• Provide updates and ensure alignment with program objectives.
• Serve as the point of contact for program-related inquiries and communications within your remit, fostering strong relationships with internal and external partners.

Risk Management:

• Identify potential risks and develop mitigation strategies to minimize impact on program delivery.
• Monitor and report on program risks, implementing corrective actions as needed.

Quality Assurance:

• Ensure that all L&D program deliverables within your remit meet the required quality standards and specifications.
• Implement continuous improvement processes to enhance program performance and outcomes.

Data Analysis and Reporting:

• Collect and analyze program data to evaluate performance, identify trends, and inform decision-making.
• Prepare and present detailed reports on program status, outcomes, and areas for improvement.

Process Improvement:

• Evaluate existing L&D processes and workflows, identifying opportunities for improvement.
• Implement best practices and innovative solutions to enhance program efficiency and effectiveness.

Additional responsibilities as necessary

Requirements

What You Need:

• You've designed and delivered Learning and Development experiences and programs that support a growing global workforce for 1000+ employees.
• You’ve leveraged project management software and learning technologies (including but not limited to a Learning Management System and/or Learning Experience Platform) to help it all scale.
• 5+ years of experience highlighting a combination of development program design, management and facilitation.
• You’ve developed and delivered curriculum and learning programs from the ground up, have partnered with subject matter specialists to do the same, and coached team members on developing those same skills.
• Strong analytical and problem-solving abilities, with a data-driven and evidence-based approach to decision-making and influencing.
• An advanced degree or certification in L&D or project management and a coaching certification is preferred.
• A track record of assessing organizational needs and crafting diverse learning solutions and programs that deliver business impact and positive ROI for the organization.
• Strong relationship-building skills to work collaboratively with partners across the organization.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Self-motivated, proactive, and able to work independently.
• Detail-oriented with a commitment to delivering high-quality results.
• Adaptable and resilient, able to thrive in a fast-paced and dynamic environment.
• Possess extensive experience in assessing organizational needs and crafting diverse learning solutions to drive development and growth.
• Travel up to once per quarter

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and global exposure
• Dynamic and collaborative work environment
• Flexibility and support for a work-life balance

Firmly rooted in our values, EFG is an affirmative action employer that celebrates being an equal-opportunity workplace. Our unwavering commitment to fair employment extends to all individuals, regardless of race, colour, ancestry, religion, sex, national origin, age, sexual orientation, disability, citizenship, marital status, gender identity, or Veteran status.