Bilingual - French Canadian - Customer Service Representative

Job Description

At OneTouch Direct, we pride ourselves on creating a culture centered around care for both our customers and our employees. As a leading provider of contact center solutions since 1998, we offer a vibrant and engaging workplace where teamwork thrives. We are currently seeking a passionate Bilingual Customer Service Representative - French Canadian to join our dynamic team in Tampa, Florida.

In this position, you will leverage your bilingual skills to provide exceptional service and support to our French Canadian clients, ensuring they have a seamless and satisfying experience with our products and services.

Key Responsibilities:

• Respond to incoming customer inquiries in both French Canadian and English.
• Resolve customer issues effectively while delivering outstanding service.
• Provide accurate product information and guidance tailored to customer needs.
• Process orders, handle payments, and assist with returns.
• Document customer interactions and maintain up-to-date records.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Requirements

• Fluency in both French Canadian and English is essential.
• Previous experience in customer service, preferably in a call center setting.
• Strong communication and interpersonal skills.
• Proficient in using computers and navigating multiple software programs.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Problem-solving ability with a keen attention to detail.
• Commitment to delivering superb customer experiences.

Benefits

• Full time. 40 hours per week, Monday to Friday schedule.
• Great earning opportunities. Hourly base salary + language premium + supplemental benefits!
• Benefits. Heath Care Plan plus Extensive paid Training!
• Culture: Diverse, welcoming culture
• Referrals: Refer a friend and earn up to $2,000 per person!
• Great Starting Pay. Make $21.05 / hour from the comfort of your home!