Product Owner Claims and Service Operations

Job Description

Capgemini is seeking a highly motivated Product Owner to join our team to work for a top 10 US Insurance Carrier.

The individual in this role will be responsible for overseeing projects and conducting comprehensive data analysis. Ability to manage projects from a product owner capacity and perform impact assessments based on data insights. This dual focus is to ensure that we make data-driven decisions and maintain alignment with our strategic goals.

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Location: México

Requirements

• Fluent English skills
• Minimum required work experience: 4 to 6 years as Product Owner.
• Bachelor’s degree preferable
• Experience in claims and/or service operations (servicing the customer)
• Lean Six Sigma Methodology: Applies theoretical and real-world knowledge of Lean and Six Sigma methodology to develop and implement solutions which reduced turn-around time, eliminated process defects/waste, improved customer satisfaction, and creates sustainable improvements and/or efficiency.
• Strategic Planning: Able to facilitate and manage the development of strategic goals, success measures, tasks, deliverables, deadlines and budgets as part of the planning process for a project, portfolio, or program. Able to effectively monitor and manage scope changes to ensure project completes on time, within budget, and work stays aligned with Portfolio Strategic theme(s), objective(s), and key result(s).
• Stakeholder Analysis & Alignment: Able to use a range of tools and techniques to effectively identify stakeholders, issues they care about, and how they will be impacted. Able to create a plan and use data collected to communicate with stakeholders to make informed decisions and enable transparency of the health of the portfolio.
• Prioritization: Able to effectively prioritize work items to support business needs and proactively facilitate tradeoff communications based on priority and capacity limitations. Able to adjust to changes that impact the direction of the goals and activities and enable the engaged team to adapt to the new circumstances.
• Change Management: Able to effectively use change management tools to support the people side of change ensuring organizational projects, programs, epics, features, stories meet business outcomes by increasing adoption and usage.

Other Critical Skills

Written and Verbal Communication - Intermediate

Stakeholder Management - Intermediate

Product Knowledge - Entry Level

Software / Tool Skills

Office Suite - Intermediate (4-6 Years)

Excel - Intermediate (4-6 Years)

Agile Tool - Intermediate (4-6 Years)

Power BI - Entry Level (1-3 Years)

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

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