German speaking Customer Service Representative for a Global Consulting Leader

Job Description

The House of Mercier is proud to present an exceptional opportunity for a German Speaking Customer Service Representative to join a Global Consulting Leader. In this important role, you will serve as the primary point of contact for German-speaking clients, providing them with outstanding support and ensuring their needs are met. As a part of our global team, you will have the chance to work in a dynamic environment where your contributions will be valued. The ideal candidate will be fluent in both German and English, possess strong communication skills, and have a passion for delivering exceptional customer service. If you are looking to advance your career within a prestigious consulting firm and enjoy helping clients achieve their goals, we encourage you to apply!

Responsibilities

• Provide high-quality customer service to German-speaking clients through phone, email, and chat.
• Address inquiries related to consulting services, project support, and account management.
• Assist clients in navigating issues and ensuring timely resolutions.
• Document all customer interactions in our CRM system accurately and efficiently.
• Collaborate with consulting teams to relay client feedback and enhance service delivery.
• Stay updated on company services, offerings, and industry knowledge to provide informed assistance.
• Work actively to improve overall customer satisfaction and promote positive client relationships.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in a customer service role, preferably within a consulting or professional services environment.
• Strong communication and problem-solving skills, with a focus on customer satisfaction.
• Ability to work collaboratively in a team and contribute to a positive work environment.
• Detail-oriented with strong organizational and time management skills.
• Familiarity with CRM systems and customer service tools is preferred.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...