Work in Greece - Portuguese Speaking Customer Service for Imperial Brands

Job Description

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a Portuguese Speaking Customer Service Representative at Imperial Brands, located in beautiful Greece. In this role, you will deliver top-tier service to Portuguese-speaking customers, addressing their inquiries and providing support regarding Imperial Brands' product offerings. Your skills will be essential in ensuring customer satisfaction and enhancing the company's reputation.

To support your move, a relocation package is included, ensuring a smooth transition to Greece.

Responsibilities

• Provide exceptional customer support to Portuguese-speaking clients via phone, email, and chat.
• Assist customers with inquiries about products, services, and order processing.
• Resolve customer complaints promptly and effectively, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system for tracking and reporting.
• Collaborate with cross-functional teams to facilitate smooth operations and timely resolution of issues.
• Stay informed about product knowledge, company policies, and industry trends to provide informed assistance.

Requirements

• Fluency in Portuguese and English; knowledge of additional languages is a plus.
• EU passport is required.
• Previous experience in customer service, preferably within the consumer goods or tobacco industry.
• Strong communication skills with a customer-oriented approach.
• Proficient in CRM systems and basic computer applications.
• Detail-oriented, organized, and able to manage multiple inquiries simultaneously.
• Willingness to relocate or work in Greece if not currently residing there.

Benefits

• Relocation Package (flight + hotel)
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus