French speaking Customer Service Representative for a Global Consulting Leader

Job Description

The House of Mercier is excited to offer an excellent opportunity for a French Speaking Customer Service Representative to join a prestigious global consulting leader. In this role, you will be the first point of contact for French-speaking clients, providing outstanding support and guidance. You will handle inquiries, resolve issues, and ensure that clients receive the best service possible while representing our client's renowned brand. We are searching for a proactive and enthusiastic individual who thrives in a fast-paced environment and is passionate about helping customers succeed. If you possess exceptional communication skills in both French and English and have a knack for problem-solving, we encourage you to apply and grow your career with us!

Responsibilities

• Respond to customer inquiries and requests promptly via phone, email, and chat in French.
• Provide comprehensive information about services, consulting processes, and solving client issues.
• Document customer interactions, feedback, and resolutions accurately in the CRM system.
• Ensure high levels of customer satisfaction by delivering personalized solutions.
• Collaborate with consultants and project teams to facilitate client needs and requests.
• Stay informed about company policies, services, and industry trends to provide effective support.
• Identify opportunities for service enhancements and gather client feedback for continuous improvement.

Requirements

• Fluency in French and English, both written and spoken is a must.
• Previous experience in a customer service role, ideally in a consulting or corporate environment.
• Excellent communication skills with the ability to articulate complex information clearly.
• Strong problem-solving and analytical skills with a focus on client satisfaction.
• Proficient in using CRM systems and Microsoft Office Suite.
• Ability to work both independently and collaboratively within a team.
• Flexibility to work various shifts, including weekends and holidays if necessary.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...