Technical Consultant - Customer Success

Job Description

About the Opportunity

We're seeking a dynamic, technically adept, and results-driven professional who will partner with our customers to deliver measurable business value through the strategic adoption and seamless expansion of Salsify across their organizations. 

In the Technical Consultant role, you'll work directly with our customers to meet their unique and growing commerce business demands. You will act as a bridge between our Customer Success teams and our customers, providing expert technical guidance, configuration, and advice about the PXM platform to maximize the value our customers derive from our products and services.

How You'll Make an Impact:

• Lead the technical engagement (consult, solution, configure, and execute) of customer technical requests to unblock technical challenges that may block customers from adopting and realizing value with Salsify
• Build strong relationships with key stakeholders within customer organizations, including executives, and end-users, to understand their needs and align our solutions accordingly to deliver results
• Develop a deep understanding of customers’ existing business models and processes to implement Salsify in the most effective, efficient, and creative ways to ensure successful user adoption and overall long-term success with our products
• Work cross-functionally with Customer Success Managers, Renewal Managers, Implementation Consultants, and other teams to ensure customers are set up to achieve established metrics/goals
• Deliver results in helping achieve company GRR, DRR, and positive NPS score targets across PXM customers. 
• Deliver engagements on time and within scope
• Grow, maintain, and demonstrate a core working knowledge of an ever-evolving software solution while working collaboratively with colleagues to build shared knowledge
• Drive a consistently positive experience with internal and external stakeholders by guiding and bringing others along

You'll Enjoy This Role If You Have:

• Experience navigating the complexities SMB and large enterprise clients face when launching a new platform
• Passion for making customers successful and excited to work in a customer-centric environment 
• Experience problem-solving and can take different approaches to all sorts of challenges, whether they be technical, organizational, internal, customer, or personal 
• Curiosity and willingness to learn with the ability to grasp and make effective use of knowledge quickly
• Thoughtfully communicates new concepts to diverse audiences and adapts to changing circumstances
• Confidence driving solutions to challenging customer or internal situations autonomously and understanding when to raise risk and inform relevant stakeholders
• Proficiency in integrating data source systems such as PIMs or ERPs with eCommerce platforms is a bonus

#LI-IA1
#LI-Remote