Italian speaking Customer Service Representative for a Global Consulting Leader

Job Description

The House of Mercier is proud to announce an opportunity for an Italian Speaking Customer Service Representative to join a prestigious Global Consulting Leader. In this vital role, you will provide exceptional support to our Italian-speaking clients, ensuring they receive prompt and effective assistance for their inquiries. You will play a key role in delivering outstanding customer experiences, assisting with service-related questions, and resolving issues efficiently. We are looking for a highly motivated and skilled individual who possesses excellent communication abilities and a commitment to customer satisfaction. If you are passionate about providing excellent service and excited to work with a global team, we invite you to apply!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Italian, addressing their needs and concerns with professionalism.
• Assist clients with consulting service questions, project-related inquiries, and any difficulties encountered.
• Document customer interactions accurately in the CRM system, tracking feedback and resolutions.
• Work collaboratively with internal teams to ensure that customer issues are resolved effectively.
• Provide customers with comprehensive information about our consulting services and offerings.
• Collect and relay customer insights to help improve service delivery and client satisfaction.
• Stay up-to-date with company services, industry trends, and market developments to provide informed support.

Requirements

• Fluency in Italian and English, both written and spoken is essential.
• Experience in a customer service role, preferably within a consulting or professional services environment.
• Exceptional communication skills and the ability to establish rapport with a diverse range of clients.
• Strong problem-solving skills and a proactive approach to resolving customer issues.
• Ability to efficiently manage multiple tasks and prioritize workload in a fast-paced setting.
• Familiarity with CRM systems and standard office software is a valuable asset.
• Willingness to work flexible hours, including evenings and weekends if required.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...