Customer Service Representative (US market)

Job Description

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we’re probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you're likely to love it here.

The people you’ll like to work with and things you'll enjoy impacting:
As a Customer Service Representative your purpose will be to support our business clients by addressing their inquiries and ensuring a smooth experience with our platform. This role involves working closely with the US-based customer base, ensuring top-quality service and timely resolutions.

Your Responsibilities:

• Providing assistance and responding to inquiries from US-based business customers through chat and email, offering technical support for the app.
• Handling customer inquiries and managing data through internal systems.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Reporting issues to the technical support team.
• Continuously improving your understanding of the app and enhancing your customer service skills.

Requirements

Essentially, to ensure you succeed in this role you’re going to need…

• Fluency in English, both spoken and written (advanced level C1 or higher).

• Availability to work at least 160 hours per month, including a 24/7 shift rotation. This includes mainly afternoons (2 PM - 10 PM), nights (10 PM - 6 AM), weekends, and bank holidays.
• Excellent interpersonal skills with a customer-focused mindset.
• Ability to adapt quickly and handle challenging situations as they arise.
• Comfortable working under time pressure.
• Willingness to collaborate with an international team and adapt to different cultural norms.

It will also help you to have…

• Communicative level of Spanish.
• Experience in customer service, technical support, e-commerce, or any app-based company.
• Interest in the e-commerce field.

Benefits

Some of the benefits we offer are:

• This is a fully remote position, we take pride in being a globally distributed team.
• Private medical care from Allianz health (subsidized by the company - various packages to choose from).
• Multisport card (voluntary and unsubsidized - various options to choose from).
• Additional life insurance from PZU (voluntary and unsubsidized).
• Pethelp (voluntary and unsubsidized).
• Online consultations with Psychologist Booksy (fully subsidized by the company).
• Wellbeing tools (Worksmile and Officevibe).
• Happiness Team initiatives.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.

Kindly submit your application and CV in English to ensure it is successfully reviewed.