Manager, Partner Business Operations

Job Description

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

LivePerson is seeking a highly analytical and collaborative Partner Business Operations Manager to support the operational excellence of our Partner Always go-to-market strategy. Reporting to the Vice President of GTM Strategy, Strategic Operations, and Sales Acceleration, this role will work closely with the SVP of Global Partnerships to deliver data-driven insights, optimize processes, and drive strategic planning for LivePerson’s partner ecosystem. The ideal candidate will have a strong background in data analytics, Salesforce, Power BI, and operational execution.

You will: 

1. Partner Data and Analytics Support:
• Provide partner-specific data insights, reporting, and dashboards to track performance, partner contributions, and revenue impact.
• Analyze trends, identify growth opportunities, and develop actionable recommendations for improving partner engagement and outcomes.
2. Forecasting and Insights:
• Support partner forecasting processes, ensuring accurate and timely data to inform decision-making and business planning.
• Create predictive models to assess partner revenue potential and growth scenarios.
3. Tool Evaluation and Implementation:
• Evaluate, recommend, and implement tools to support partner operations, streamline workflows, and enhance the Partner Always go-to-market strategy.
• Ensure seamless integration of partner-related tools with existing systems (e.g., Salesforce, Power BI, Gong).
4. Strategic Planning and QBR Support:
• Collaborate with the SVP of Global Partnerships on strategic initiatives, including the preparation and execution of quarterly business reviews (QBRs).
• Develop and maintain partner performance scorecards, strategic dashboards, and executive summaries for leadership alignment.
5. Operational Support:
• Oversee run-the-business support for partner operations, ensuring alignment between partner processes and sales workflows.
• Remove friction points between sales and partner processes to improve collaboration and efficiency.
6. Collaboration and Cross-Functional Alignment:
• Partner with Global Partnerships, Sales, Marketing, Revenue Operations, and Customer Success teams to ensure partner operational strategies align with overall business goals.
• Act as the primary point of contact for operational needs and issues related to partner programs.
7. Process Optimization:
• Continuously refine and optimize partner operations processes to enhance scalability and effectiveness.
• Identify and implement process improvements to reduce inefficiencies and increase partner satisfaction.

You have:

• Experience:
• 5+ years of experience in business operations, partner/channel operations, or sales operations, preferably in SaaS or technology industries.
• Proven ability to work with large datasets and deliver actionable insights.
• Experience with partner/channel operations in a global organization.
• Familiarity with partner-focused go-to-market strategies and best practices.
• Strong project management skills with a track record of driving operational improvements.
• Technical Skills:
• Expertise in Salesforce and Power BI is required.
• Proficiency in data analysis tools (e.g., Excel, Google Sheets) and experience with CRM platforms.
• Familiarity with partner ecosystems, partner tools, and channel management platforms is a plus.
• Analytical and Problem-Solving Skills:
• Exceptional analytical and problem-solving abilities with a strong attention to detail.
• Ability to synthesize complex data into clear, actionable insights.
• Communication and Collaboration:
• Strong written and verbal communication skills, with the ability to present insights to stakeholders and executives.
• Experience working cross-functionally with multiple teams and senior leadership.
• Education:
• Bachelor’s degree in Business, Analytics, or a related field. MBA or equivalent experience is a plus.

Benefits: 

The salary range for this role will be between $108,000 to $142,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information.  If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com