Account Executive (USA)

Job Description

Quick Highlights

• Role: Join Richpanel and drive growth for an AI-first Customer Service Platform disrupting the $400B BPO market
• Reports to: CEO
• Stage: Team of 20. Primarily based in Bangalore, India. We have couple team members in USA and Europe.
• Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands.
• Location: In-office. Bangalore, India.
• Work Time: USA Shift (8pm to 5am IST)
• Compensation:
• USD 150K (50% fixed, 50% performance pay). Our commissions are uncapped.
• Team: You'll be part of our high-performing sales team, working directly with our CEO
• Why now: Our sales team crushed quota in 2024, achieving 188%, 173%, 244%, and 250% of targets across Q1–Q4. Our first AE closed over 250 deals and earned more than $100K in OTE through our 100% inbound motion. However, due to limited bandwidth, the AE had to decline 300+ demos, which were then handled by CSMs, Product Managers, and other team members. With demo requests expected to double this year, we urgently need exceptional AEs who can own the full sales cycle and help us scale our success.

About the Role

As an Account Executive at Richpanel, you'll own the complete sales cycle - from discovery to close. Our product is re-inventing customer service through AI, and we need AEs who can effectively communicate this value proposition while guiding prospects through implementation.

You'd be a fit if...

• Full-Cycle Experience: 2+ years closing complex B2B SaaS deals end-to-end.
• Project Management: You excel at managing 50+ concurrent opportunities through various stages
• Product Expertise: You have a track record of quickly mastering complex products (100+ features, 100+ use cases, 100+ workarounds) and can articulately explain technical concepts
• Self-Driven: You thrive in autonomous environments and can push deals forward without heavy oversight
• Previous Success: You've consistently exceeded quota in previous B2B SaaS sales roles
• Multi-threading: You're skilled at identifying and convincing multiple stakeholders in buying decisions
• PLG Sales: Bonus points if you are working in a company where you handle PLG sales, reach out to prospects that are in active trial and help them make the most from your product.

Requirements

Key Responsibilities

• Own the full sales cycle from demo to close
• Conduct compelling product demos customized to prospect needs
• Guide prospects through trial implementation and setup
• Identify and engage key decision makers to secure buy-in
• Maintain high levels of pipeline activity (100+ active opportunities)
• Achieve and exceed quarterly revenue targets
• Master our product to handle technical discussions confidently

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What Success Looks Like

• Close 200+ deals annually
• Maintain 50%+ demo-to-close ratio
• Convert 80%+ of demos to trials
• Engage CEO/exec leadership in 80%+ of demos
• Successfully handle 95% of technical/feature questions during demos

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Why Join Our Sales Team

• Proven Success: Our first AE closed 250+ deals this year - we know what works
• Product That Sells: 100% inbound leads, strong product-market fit
• Full Ownership: You own the entire sales cycle - no handoffs or dependencies
• Growth Potential: Be part of a rapidly scaling team backed by Sequoia
• Self-Service Product: Our product is getting easier to implement, making your job increasingly efficient

Benefits

Why work at Richpanel

• Opportunity for Impact: If you want to make a significant impact at a high-stakes startup and have a front-row seat to rapid growth, this is the place for you.
• Autonomy: You are your own boss and will be given a ton of autonomy and freedom to execute. We have a huge budget for marketing which you’ll own.
• Fun & motivated co-workers: One of the best things about working at Richpanel is the team. We hire driven, down-to-earth, and kind people. You'll make some of your best friends here, and they'll encourage you to be your best self.
• Wealth creation: We are already generating a few millions in ARR, are profitable, and have turned down a Series A offer. Our mission is to create opportunities for our team members to build long-term wealth by awarding them ESOPs at fair valuations with significant upside potential.

Our Core Values

We look for and nurture these values in every team member:

• Customer obsession: Always do what's right for the customer. Don’t be pushy. Sell the way you’d like to be sold to.
• Curiosity:
• We value individuals who are passionate about their field and eager to learn and grow.
• We value those who stay current with industry trends and continuously improve their skills.
• We value people who ask thoughtful questions and challenge existing norms.
• We are wary of individuals whose skills or mindset have become stagnant.
• Drive:
• We value people who are self-motivated and push through challenges to achieve results.
• We value individuals with a track record of consistent achievement.
• We value those who see this job as a pivotal opportunity to succeed in their career.
• We are cautious of individuals from highly successful companies who may not have faced real challenges.
• Ethics:
• We value people who consistently do the right thing, even when it's difficult.
• We value honesty and integrity in all interactions.
• We value individuals who demonstrate transparency and accountability.
• We prioritize those who put customer interests first and take ownership of their actions.

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Perks and benefits

• Uncapped commissions.
• 25 paid days off annually.
• Annual offsite & quarterly outings. We pay for travel, stay, everything.
• Learning & development allowance.

Interview Process

We aim to complete the interview process within two weeks:

1. Initial screening call with CEO (Deep dive into past achievements and metrics)
2. Mock demo presentation (Role play and product knowledge assessment)
3. Final round with CEO and key stakeholders

Ready to join our high-performing sales team? Apply now.