Spanish Speaking Customer Service For Telecommunications Company - Remote Greece

Job Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are thrilled to announce a new opportunity for a Spanish Speaking Customer Service representative to join a leading telecommunications company in a remote position based in Greece. In this dynamic role, you will be the first point of contact for our clients, ensuring they receive exceptional service and support. You will utilize your bilingual skills to assist Spanish-speaking customers with their inquiries, managing their needs efficiently and effectively. The ideal candidate is not only fluent in Spanish but also has a strong understanding of customer service principles and a passion for helping people. Working remotely provides the flexibility of managing your time while being part of a global team that values talent and dedication. If you are looking to build a career in the fast-paced world of consumer services and thrive in a supportive and innovative environment, we encourage you to apply and join us in creating exceptional customer experiences for a top-tier telecommunications brand.

Responsibilities

• Provide high-quality customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve customer inquiries and issues promptly and effectively.
• Accurately document customer interactions and maintain up-to-date records in the CRM system.
• Assist customers with product information, billing questions, and technical support.
• Identify areas for improvement in the customer service process and provide feedback to management.
• Collaborate with team members to achieve service level agreements and customer satisfaction targets.
• Stay updated on product offerings and company policies to provide accurate information.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Previous experience in a customer service role, preferably in the telecommunications industry.
• Strong communication and interpersonal skills to effectively interact with customers.
• Proficient in using CRM software and other customer support tools.
• Ability to work independently and manage time efficiently in a remote environment.
• Strong problem-solving skills and a customer-centric mindset.
• Flexibility to work varying shifts, including weekends and holidays if required.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...