Remote Nordic-Speaking Customer Support Role - Work from Greece

Job Description

The House of Mercier is thrilled to present an exceptional opportunity for a Remote Nordic-Speaking Customer Support Role available for candidates looking to work from the beautiful country of Greece. As a key member of our dynamic support team, you will engage with customers across the Nordic regions, providing them with unparalleled assistance and information regarding our latest products and services. Your fluency in one or more Nordic languages will enable you to effectively respond to inquiries, troubleshoot issues, and offer tailored solutions that meet the unique needs of our clientele. This role encourages flexible working hours, allowing you to enjoy the stunning Greek surroundings while making a meaningful impact in customer service. Join us and be part of a team dedicated to enhancing customer experiences in an increasingly digital world.

Responsibilities

• Provide customer support in Nordic languages (Swedish, Norwegian, Danish, or Finnish) through various communication channels including email, phone, and chat.
• Assist customers with product inquiries, technical issues, and service-related questions.
• Document customer interactions and maintain detailed records for future reference.
• Work collaboratively with colleagues to ensure consistent and high-quality customer service.
• Analyze customer feedback to help identify areas for improvement and process optimization.
• Stay informed about product updates and market trends to enhance your support capabilities.

Requirements

• Fluency in one or more Nordic languages (Swedish, Norwegian, Danish, or Finnish) and English, both verbal and written.
• Experience in customer service or support, preferably in a remote setting.
• Strong communication skills with a focus on customer satisfaction.
• Ability to work independently while being part of a remote team.
• Problem-solving mindset with great attention to detail.
• Proficiency in using customer support software and technology.
• Willingness to adapt to a flexible work schedule as needed.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...