French Speaking Customer Service for Automotive Industry- Remote Greece

Job Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We pride ourselves on our ability to connect ambitious professionals with some of the best companies in various sectors. Currently, we are seeking a French Speaking Customer Service representative to join our dynamic team within the automotive industry. This remote position is based in Greece, providing the perfect opportunity for individuals looking to work in a vibrant international environment from the comfort of their own home. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients, ensuring their inquiries and issues are resolved promptly and satisfactorily. You will interact with a diverse range of customers and foster relationships that maintain our longstanding reputation for excellence. If you are enthusiastic about the automotive sector and have a passion for helping others, this role will allow you to utilize your skills and contribute to our mission of exceptional service while working within a supportive and flexible framework. Join us in shaping a brighter future for talented individuals and businesses globally.

Responsibilities

• Provide exceptional customer support to clients in the automotive industry via phone, email, and chat.
• Assist customers with inquiries regarding products, services, and order statuses.
• Resolve customer complaints and issues in a timely and professional manner.
• Document customer interactions and feedback accurately in the system.
• Communicate effectively with internal teams to escalate complex issues and facilitate resolutions.
• Maintain a strong knowledge of our product offerings and industry trends to provide informed assistance.
• Contribute to the continuous improvement of customer service practices and processes.

Requirements

• Fluent in French, both written and verbal; proficiency in English is a plus.
• Previous experience in customer service, preferably within the automotive sector.
• Strong problem-solving skills and ability to think critically under pressure.
• Excellent communication and interpersonal skills.
• Familiarity with CRM software and customer support tools is advantageous.
• Ability to work independently and manage time effectively in a remote environment.
• A passion for the automotive industry and a genuine desire to help customers.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...