Director, Customer Success - South

Job Description

Job Description

We’re looking for an experienced Director, Customer Success. Reporting to the VP, Customer Success. We're looking for someone located in the South region of the United States.

In this role you will:

• Provide input to the organizations strategic programs and lead these with the team
• Establish operational goals and work plans and delegate assignments to team members
• Guide behavior, motivate, and above all, support the existing CSM and TAM team – coach, mentor, and contribute to customer pursuits
• Develop the team through trainings and certifications
• Collaborate with our teams in Support, Engineering, Ops, and sales
• Increase adoption and deployment strategies to meet customer requirements

What We're Looking for (Minimum Qualifications):

• Bachelor's degree in Engineering, Business, IT or equivalent experience
• 10+ years experience in a consultative customer-facing role, (e.g. sales engineering, customer success, technical account management, or professional services)
• 5+ years direct people management experience with demonstrated effective leadership in terms of improving process, costs, and resources
• 5+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions).

What Will Make You Stand Out (Preferred Qualifications):

• Experience hiring and building technical teams of up to 15 members
• Vendor certification CISSP, CCIE, CCNP, JNCIE, and MCSE

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