Technical Field Solutions Engineer (International)

Job Description

The Elevator Pitch

Are you someone who likes to always be on the go? Do you love technology and understanding how it works? How about using these passions to create dynamic solutions for customers? Evolv’s EMEA team is looking for a driven and energetic Technical solutions engineer to help us develop, pilot, and launch our products in variety of vertical markets, including stadiums, arenas, and tourism locations. Evolv is a mission-driven company, and we are looking for someone who shares our passion for making a real difference in society – saving lives and increasing the quality of life wherever people gather.

As a key interface between customers and Evolv’s sales team, each solutions engineer plays a critical role in ensuring that our customers understand our products and that we understand our customers whilst providing effective solutions that minimize downtime and ensure optimal performance.

As a Technical Field Solutions Engineer, you will serve as an expert in all aspects of our current and emerging products, ensuring a seamless customer rollout of our life-saving products. You will be responsible for leading actions from pre-sale to deployment, supporting launch activities, providing expertise in product applications, defining customer solutions, gathering feedback, and providing maintenance, upgrades, and repairs to existing field units. You will work with the rest of the international Evolv team and Partners to support pilots, trials, trade shows and events, and installations, collecting data and providing critical feedback to our engineering and product managers.

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?

In the first 30 days, you will:

• Begin Evolv Express technical training on the products you will be working with and the tools, equipment, and software you will use in the field.
• Begin to support and help close top-tier opportunities in EMEA
• Attend orientation sessions to learn about the company's values, policies, and culture and meet their team members and colleagues.
• Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job.
• Begin building relationships with customers, assess their needs, and answer any questions or concerns they may have.
• Start performing basic field service tasks, such as installing, maintaining, and repairing equipment and documenting their work in service reports or other forms.
• Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from their manager or supervisor.
• Learn about the company's internal processes and systems, such as inventory management, invoicing, and scheduling, and how to use them effectively.

Within 3 months, you will:

• Be taking the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success
• Be developing strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv’s revenue organization.
• Have a strong understanding of the technical requirements of Evolv products.
• Build a good rapport with our clients and create a lasting impression.
• Independently resolve 2-5 break fixes.
• Be excited about taking on more responsibility as you progress in your role
• Complete all required administrative tasks such as expenses, work orders, and RMAs.
• Have a strong understanding of the regional sales team’s top-tier pipeline and strategy and have outlined a plan on how to support quota for that quarter
• Have the understanding and confidence to lead proof of concept, demo or pilot for opportunities in various verticals
• Have conducted site surveys and developed a concept of operations plans

By the end of the first year, you will:

• Demonstrate a thorough understanding of the Express system and software.
• Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venues.
• Independently perform repairs on the Express units.
• Provide Operational Training to customer security teams and operational staff.
• Assist in on-the-job training of new third-party service providers.
• Have led proofs of concept, demos and pilots in most or even all major verticals.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Service and Support:

• Timely completion of all assigned work orders.
• Shipping defective parts
• Effectively troubleshooting and resolving hardware and software issues in the field, utilizing wiring diagrams and schematics.
• Conducting hardware testing and replacement as needed.
• Performing and assigning scheduled software maintenance and upgrades.
• Training customer employees and security staff to a high level of satisfaction.
• Developing expertise in conveying Evolv’s technology and processes.
• Supporting Channel Partners in repairs and installations.
• Collaborating with customers, operations, engineering, and management as an independent contributor and team player.

Technical Sales Support:

• Support regional teams quarterly sales quotas, conduct Proof of Concepts (POCs), demos, and pilots as required, and ensure all assigned opportunities in SFDC that go from Solution & Proposal Phase to Negotiation Phase have required TSS Inputs

Solution Development:

• Conduct site surveys, prepare Concept of Operations (ConOps) Development for mid-range system deployments
• Create and submit proposals

Technical Expertise:

• Graduate from technical training within 45 days of start and be able to successfully troubleshoot 75% of technical issues within 3 months, be able to answer questions on system capabilities and limitations, speak to and answer questions on integrations capabilities
• Gain operational knowledge of Key vertical customers within EMEA such as Sports, Entertainment and Tourism venues
• Lead strategic deployments of Express to include coordinating logistics, requesting personnel, creating clear timelines and tasks, and communicating with customer.

What is the leadership like for this role? What is the structure and culture of the team?

You will be joining a small team within EMEA consisting of the Regional Director, International Channel Director, and Evolv’s Application specialist.

In addition to the EMEA Team, you will form part of the international team of Technical Sales and Solutions engineers and Field Service Engineers. This role reports to Senior Director International Sales with cross-functional leadership from the Director of Technical Sales and Solutions and the Director of Service and Support.

Where is the role located and is travel involved?

The location of this role is based in the United Kingdom

Travel can be up to 50-80% of the time depending on customer needs; some of our customers operate on nights, weekends, and holidays, which means that on some occasions, our team will too.

Evolv Technology is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, or any other protected characteristic under applicable law.

By submitting your application, you acknowledge that your personal data will be processed in accordance with Evolv Technology's privacy notice/statement, which is available upon request. Your application data will be used solely for recruitment purposes and handled in compliance with relevant data protection legislation.

Compensation and Transparency Statement

The base salary range for this full-time position is £70,000- £80,000.  In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role in the relevant location. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.

In accordance with relevant pay transparency laws we may disclose salary ranges in all job postings and provide additional information upon request where required under such laws.

During the hiring process, your recruiter will share:

·       The specific salary range for your preferred location

·       A general overview of our benefits and equity offerings

·       Insights into how compensation decisions are made, including factors that influence starting pay

We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.

Benefits

At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who:

·       Do the right thing, always;

·       Put people first;

·       Own it;

·       Win together; and continue to 

·       Be bold, stay curious.

Our Benefits Include:

·       Equity as part of your total compensation package

·       Private Medical Insurance (this is usually a taxable benefit).

·       A workplace pension scheme with company contributions

·       Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind

·       Quarterly stipend for perks and benefits that matter most to you

·       Tuition reimbursement to support your ongoing learning and development

·       Subscription to Calm

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race,  religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, , or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at [email protected].

Evolv conducts Right to Work checks for all successful candidates in accordance with applicable law.