Systems Administrator / IT Support Engineer

Job Description

NeoWork is hiring for a Systems Administrator & IT Support Engineer to join our client's growing IT team. This role bridges the gap between traditional Tier 2 support and Systems Administration, providing a unique opportunity for an ambitious IT professional to expand their infrastructure knowledge while maintaining strong customer engagement. The successful candidate will support a 500-user, multi-state organization operating across 10 locations with a hybrid workforce. This individual will provide advanced technical support, administer core Microsoft technologies, support modern endpoint management, participate in infrastructure projects, and assist with maintaining a secure, reliable, and highly available IT environment.

What Success Looks Like: 

• Consistently resolve Tier 2 support issues with minimal supervision. 
• Become a trusted escalation resource for IT Support Technicians. 
• Independently administer Microsoft 365 and Intune environments. 
• Participate in server, networking, and cybersecurity initiatives. 
• Contribute to automation and process improvement efforts. 
• Demonstrate ownership of IT systems, support outcomes, and assigned projects. 
• Improve documentation and operational maturity of the IT department. 

Essential Duties and Responsibilities:

Advanced Technical Support (Approx. 40%): 

• Serve as the primary escalation point for complex Help Desk issues. 
• Troubleshoot and resolve hardware, software, operating system, mobile device, and network connectivity issues. 
• Support highly technical engineering users and business professionals. 
• Manage incidents through resolution while maintaining excellent customer communication. 
• Support conference room technologies, printers, mobile devices, VPN connectivity, and remote workforce technologies. 
• Participate in after-hours support rotation as required. 
• Mentor Tier 1 technicians and provide technical guidance. 

Microsoft 365 & Identity Administration: 

• Administer Microsoft 365 E5 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Copilot. 
• Support Entra ID and Hybrid Active Directory environments. 
• Manage user lifecycle activities including onboarding, transfers, and offboarding. 
• Maintain security groups, distribution lists, and access permissions. 
• Support Conditional Access, MFA, Self-Service Password Reset, and identity governance initiatives. 
• Assist with access reviews and compliance activities. 

Endpoint Management & Modern Workplace: 

• Administer Microsoft Intune and Windows Autopilot. 
• Manage Windows 11 device deployments and lifecycle management. 
• Support Android Enterprise and Apple Business Manager deployments. 
• Maintain compliance policies, configuration profiles, and security baselines. 
• Deploy and troubleshoot software using Intune and related management tools. 
• Manage operating system, driver, firmware, and BIOS updates. 

Infrastructure Administration (Approx. 30%): 

• Support Windows Server environments. 
• Assist with administration of Dell Hyper-V clusters. 
• Perform virtual machine provisioning, monitoring, and maintenance. 
• Support enterprise storage, server hardware, and backup systems. 
• Administer Active Directory, DNS, DHCP, Group Policy, and file services. 
• Monitor infrastructure health using enterprise monitoring platforms. 
• Assist with disaster recovery and business continuity initiatives. 

Security & Compliance: 

• Support Microsoft Defender, endpoint security, and threat remediation activities. 
• Assist with phishing investigations and response efforts using KnowBe4. 
• Maintain security baselines and patch compliance. 
• Participate in vulnerability remediation. 
• Assist with audits, policy reviews, and documentation efforts. 
• Support Zero Trust and cybersecurity maturity initiatives. 

Networking Support: 

• Troubleshoot DNS, DHCP, TCP/IP, wireless networking, VPN technologies, and Cisco networking infrastructure. 
• Support WAN connectivity between company locations. 
• Work with networking vendors and internal administrators on escalated issues. 

Automation & Process Improvement: 

• Develop PowerShell scripts to automate repetitive IT tasks. 
• Improve provisioning, onboarding, reporting, and administration processes. 
• Identify opportunities to improve service delivery. 
• Create and maintain technical documentation and SOPs. 
• Contribute to IT modernization initiatives. 

Requirements

• 3-5 years of progressive IT experience 
• At least 2 years supporting Microsoft 365 environments 
• Experience in Tier 2 Help Desk, Systems Administration, or Infrastructure Support 
• Experience supporting hybrid workforces and remote users 
• Windows 10/11 and Microsoft 365 administration 
• Active Directory, Entra ID, Intune, and Autopilot 
• Exchange Online and Teams administration 
• SharePoint Online fundamentals 
• DNS/DHCP troubleshooting and Group Policy 
• PowerShell fundamentals and VPN technologies 
• Endpoint security administration 
• Strong customer service mindset with excellent written and verbal communication 
• Strong troubleshooting methodology with ability to prioritize competing demands 
• Self-motivated, accountable, and a continuous learner with strong technical curiosity 

Preferred Qualifications:

• Microsoft 365 Administrator certification 
• AZ-900 or SC-900 certification 
• CompTIA Network+ or CompTIA Security+ 
• ITIL Foundation certification 
• Experience with Hyper-V and Dell server infrastructure 
• Cisco networking experience 
• Familiarity with Defender for Endpoint, CrowdStrike, or similar endpoint protection platforms 
• Experience with Freshservice or Zabbix Monitoring 
• Apple Business Manager and Android Enterprise experience 
• Microsoft Copilot and PowerShell automation experience 

Benefits

• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.
• Salary range: $2600 up to $3100 based on experience