Client Success Manager

Job Description

Client Success Manager (Revenue Growth & Client Success) – Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency serving roofing and home services businesses across the United States.

This is not a traditional customer support role.

You’ll take ownership of a portfolio of approximately 50–60 client accounts, guiding each client from onboarding through renewals while identifying opportunities to expand their business. You’ll partner closely with media buyers, creative teams, and operations, allowing you to focus on client outcomes, strategic conversations, and long-term account growth.

If you have the mindset of a closer, enjoy managing client relationships, and are motivated by revenue growth, accountability, and measurable performance, this role is a strong fit.

What You’ll Own

Client Onboarding

• Lead onboarding for newly signed clients.
• Collect required assets and information for campaign launches.
• Set clear expectations regarding timelines, deliverables, and success metrics.
• Drive fast, organized campaign launches.
• Establish a strong foundation for long-term client success.

Client Relationship Management

• Own a portfolio of approximately 50–60 active client accounts.
• Build trusted, long-term client relationships.
• Conduct strategic check-ins and business reviews.
• Proactively manage expectations and address concerns before they escalate.
• Ensure every client understands campaign progress and next steps.

Account Growth & Renewals

• Manage your client portfolio like a sales pipeline.
• Categorize accounts based on health, engagement, and revenue opportunities.
• Drive client renewals through consistent communication and strong performance.
• Identify and execute opportunities for:
• Market expansion
• Service expansion
• Prepaid retainers
• Additional products and services
• Position recommendations as strategic business advice rather than sales pitches.

Client Success & Revenue Growth

• Monitor client satisfaction and campaign outcomes.
• Collaborate with internal teams to ensure client objectives are achieved.
• Identify potential risks and reduce client churn proactively.
• Secure:
• Renewals
• Upsells
• Testimonials
• Reviews
• Client referrals
• Contribute directly to recurring revenue growth.

Cross-Functional Collaboration

• Work closely with:
• Media Buying
• Creative
• Operations
• Leadership
• Ensure internal teams remain aligned on client priorities.
• Communicate client feedback and opportunities for continuous improvement.

What Success Looks Like

• Clients experience smooth onboarding and remain engaged.
• Renewals become a natural outcome of consistent value delivery.
• Client portfolios continue to grow through upsells and expansions.
• Client satisfaction remains consistently high.
• Testimonials, referrals, and reviews are generated regularly.
• Revenue retention and expansion targets are achieved.

What Makes You a Strong Fit

• You take complete ownership of your client portfolio.
• You’re proactive and communicate issues before they become problems.
• You remain calm and confident during difficult conversations.
• You balance empathy with accountability.
• You enjoy helping clients grow their businesses.
• You’re motivated by measurable results and continuous improvement.
• You thrive in fast-paced, high-performance environments.

Required Experience & Skills

Experience

• Proven experience in:
• Client Success
• Account Management
• Customer Success
• Account Growth
• Relationship Management
• Experience managing a portfolio of client accounts.
• Strong consultative communication and relationship-building skills.
• Experience driving:
• Client renewals
• Upsells
• Account expansion
• Excellent written and verbal English communication.
• Ability to manage multiple priorities simultaneously.
• Strong organizational and problem-solving abilities.
• Comfortable working independently in a fast-paced environment.

Nice to Have

• Experience working in:
• Marketing agencies
• Digital advertising
• SaaS
• Home services industry
• Background in sales, business development, or account expansion.
• Experience supporting recurring revenue business models.
• Familiarity with CRM platforms and customer success software.

Tech Stack

• CRM platforms
• Google Workspace
• Microsoft Office
• Client communication platforms
• Project management tools
• AI productivity tools (ChatGPT, Claude, Microsoft Copilot, or similar)

What a Typical Day Looks Like

• Review your portfolio and prioritize client opportunities.
• Conduct onboarding meetings with new clients.
• Hold strategic client check-ins and business reviews.
• Collaborate with internal delivery teams.
• Identify renewal, upsell, and expansion opportunities.
• Resolve client concerns proactively.
• Request testimonials and referrals from satisfied clients.
• Update CRM records and account health tracking.

In short: You’ll own the client relationship from onboarding through renewal, ensuring every account receives exceptional service while driving retention, expansion, and long-term revenue growth.

Key Metrics for Success (KPIs)

• Client retention rate.
• Renewal rate.
• Upsell and expansion revenue.
• Client satisfaction (CSAT).
• Testimonial and referral generation.
• Portfolio health score.
• Churn reduction.
• Account growth and recurring revenue.

Why This Role Stands Out

• Direct ownership of client relationships and business growth.
• Significant influence on recurring revenue and company success.
• High-performance culture with direct mentorship from leadership.
• Opportunity to work closely with founders and executive leadership.
• Fully remote work environment.
• Career progression into:
• Senior Client Success Manager
• Client Success Lead
• Director of Client Success
• Revenue Operations Leadership

Interview Process

1. Application Review
2. Spark Hire Intro Video (3–5 minutes)
3. Founder Interview
4. Two-Week Paid Trial
5. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of an initial screening call, you’ll have one opportunity to introduce yourself, discuss your experience managing client relationships, and explain how you’ve driven renewals, account growth, client retention, and revenue expansion. You’ll also have the chance to demonstrate your communication style, ability to handle challenging client conversations, and approach to building long-term partnerships. Your video will be reviewed by the hiring team before moving forward to the founder interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about building lasting client relationships, driving renewals and account growth, and taking ownership of client success from onboarding through long-term partnership, we’d love to hear from you. Apply today and help clients achieve exceptional business outcomes while contributing to the growth of a rapidly scaling company.