Healthcare Appointment Setter | Business Development Representative (Home Care)

Job Description

Job Title: Healthcare Appointment Setter | Business Development Representative (Home Care)

Position type: Part- time (20 hrs/ week)

Work Schedule: Monday - Friday | 9:00 AM -1:00 PM EDT

Salary: $6 - $7 per hour, depending on experience

Location: Remote - Philippines

Client Overview and Job Summary 

Our client is a growing Canadian home healthcare provider dedicated to helping older adults and individuals with healthcare needs remain safe, independent, and comfortable in their own homes. Through a personalized, family-centered approach, they provide compassionate in-home care, care coordination, companionship, nursing support, and specialized healthcare services designed to improve quality of life. Their mission is to build lasting relationships with healthcare professionals, referral partners, and families while delivering exceptional care and peace of mind.

We're looking for an outgoing, confident, and highly motivated Healthcare Appointment Setter/Business Development Representative to support our client's growing referral network.

In this role, you'll conduct outbound calls to pre-qualified healthcare referral partners, introduce the organization's home care services, build relationships with healthcare professionals, and schedule qualified meetings for the business owners.

This is NOT a closing or sales role. Your primary responsibility is generating interest, nurturing relationships, and booking qualified appointments. Sales presentations, pricing discussions, negotiations, and closing will be handled by the business owners.

Key Responsibilities

• Conduct outbound calls to pre-qualified healthcare referral partners.
• Introduce the organization's home healthcare services and generate interest.
• Identify, qualify, and connect with healthcare decision-makers.
• Schedule qualified meetings for the business owners.
• Build and nurture relationships with referral partners through consistent follow-up.
• Professionally handle gatekeepers, objections, and initial rejections.
• Maintain accurate prospect records in Zoho CRM.
• Document call outcomes, notes, and next steps.
• Schedule and manage follow-up activities.
• Track and manage the referral partner pipeline.
• Use Zoom Phone for outbound calling.
• Provide regular reports on outreach activities and appointment-setting results.
• Assist with general administrative tasks as needed.
• Conduct lead research and prospecting for future outreach campaigns.
• Expand and maintain the referral prospect database as outreach efforts grow.

Requirements

Required

• Experience in healthcare sales, appointment setting, business development, or outbound prospecting.
• Hands-on experience using Zoho CRM (required).
• Strong outbound calling and relationship-building skills.
• Excellent verbal and written English communication skills.
• Comfortable speaking with healthcare professionals and business decision-makers.
• Experience booking appointments and managing follow-up pipelines.
• Ability to confidently navigate gatekeepers and overcome objections.
• Strong organizational skills with excellent attention to detail.
• Accurate CRM documentation and record management.
• Self-motivated, proactive, and results-oriented.
• Professional, confident, and personable communication style.
• Able to work independently with minimal supervision.
• Reliable, accountable, and consistent.

Preferred

• Experience in home healthcare, home care, or medical services.
• Familiarity with healthcare terminology and referral-based businesses.
• Experience using Zoom Phone or similar cloud phone systems.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.