Client Services Sales Manager

Job Description

About the Role:

We are looking for a high-performance sales leader to lead our Client Services team. This role is responsible for developing a team of Client Success Managers who help clients achieve meaningful results while identifying opportunities for continued growth through additional services, renewals, and program expansion.

This is not a traditional customer service role.

We are looking for a leader who understands that exceptional client service and sales are not competing priorities—they work together. The ideal candidate believes that helping clients make the right next decision is one of the highest forms of service.

As the Client Services Sales Manager, you will own the performance of your pod by coaching, developing, and holding your team accountable while maintaining an exceptional client experience. You'll serve as a player-coach who leads from the front, raises performance standards, and creates a culture built around accountability, growth, and measurable results.

What You'll Do:

Team Leadership & Coaching

• Lead, coach, and develop a team of Client Success Managers.
• Conduct weekly one-on-one coaching sessions.
• Lead daily huddles and ongoing sales training.
• Review client conversations and provide actionable feedback.
• Hold team members accountable to performance expectations and company standards.
• Develop individualized coaching plans to improve performance.
  

Revenue Leadership

• Drive pod revenue through renewals, upgrades, continuations, referrals, and additional services.
• Improve conversion rates across all client opportunities.
• Forecast revenue and monitor pipeline health.
• Identify trends and implement strategies to improve sales performance.
  

Client Experience

• Ensure clients receive a world-class experience throughout their journey.
• Partner with the team to resolve escalated client situations.
• Help clients remain engaged, committed, and progressing toward their goals.
• Balance empathy with accountability to create the best long-term client outcomes.
  

Performance Management

• Monitor KPIs and performance dashboards.
• Conduct call reviews and quality assurance.
• Manage corrective action and performance improvement plans when necessary.
• Ensure consistent execution of SOPs and client processes.
  

Operational Excellence

• Maintain accurate CRM data and reporting.
• Manage team capacity and caseload distribution.
• Improve workflows, documentation, and operational efficiency.
• Collaborate cross-functionally to improve the client journey.

What Success Looks Like:

Success in this role is measured by both team performance and client outcomes.
Key performance indicators include:

• Pod Revenue Achievement
• Conversion Rate
• Client Retention & Refund Performance
• Client Engagement & Program Completion
• Team Performance & Capacity
• Coaching Effectiveness
• Quality Assurance Scores
• Forecast Accuracy

Who Thrives in This Role:

This role is ideal for someone who is first and foremost a sales leader.
You are competitive, emotionally intelligent, highly accountable, and energized by helping others perform at their highest level. You understand how to balance empathy with directness and know that meaningful coaching sometimes requires difficult conversations.

You enjoy building high-performing teams and take pride in creating measurable improvement in both people and results.
The ideal candidate is:

• Competitive and results-driven
• Highly organized and disciplined
• Confident leading high-ticket conversations
• Calm under pressure
• Emotionally intelligent
• Comfortable giving candid feedback
• Passionate about coaching and developing people
• Naturally accountable
• Data-driven
• Proactive and solutions-oriented
• Comfortable leading from the front

Our Core Values:

Client Devotion
We make decisions based on what creates the best long-term outcome for our clients.

Heart & Hustle
We bring urgency, resilience, and consistent effort every day.

Elevated Professionalism
We communicate clearly, prepare thoroughly, and follow through on our commitments.

Ownership Mentality
We own outcomes—not excuses.

Empowering Communication
We challenge with care, communicate with clarity, and help others take meaningful action.

Creative Evolution
We continuously improve our conversations, systems, and results.

Team Unity
We win together by building trust, resolving conflict quickly, and putting the team first.

Why You'll Love This Role:

This is an opportunity to build something bigger than yourself.
You'll help develop an elite team of Client Success Managers, improve client outcomes, drive meaningful revenue growth, and play a critical role in helping people change their lives.
If you're energized by coaching, accountability, leadership, and measurable impact, we'd love to meet you.

Requirements

Required Qualifications

• Proven success in consultative sales
• Experience coaching or developing sales professionals
• Track record of achieving revenue goals
• Experience holding team members accountable to performance standards
• Strong communication and conflict-resolution skills
• Experience using KPIs and reporting to improve performance
• Ability to balance personal production with leadership responsibilities

Preferred Qualifications

• High-ticket sales experience
• Sales management or enrollment leadership experience
• Coaching, consulting, education, wellness, or personal development experience
• Experience leading remote teams
• Call review and sales coaching experience
• Client retention, renewals, and expansion revenue experience
• Coaching certification or formal coaching experience (preferred but not required)

Technical Skills
Experience with or ability to quickly learn:

• CRM platforms
• Google Workspace
• Slack
• Zoom
• Asana or similar project-management software
• Call recording and QA platforms
• KPI dashboards
• Scheduling systems
• SOP and training platforms

Benefits

Remote work, base salary + commission and the ability to grow in scaling company.
Base Salary: $80,000-$100,000 plus variable