National Production Manager - Market Expansion

Job Description

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide in under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 70 years of proven excellence to deliver the highest standard of customer satisfaction.

The National Production Manager is responsible for two core functions critical to the company's expansion strategy: (1) leading end-to-end new market launches across North America, and (2) onboarding key production leaders to run high-performing, customer-focused operations ensuring they are trained, certified, and operationally ready before, during, and after launch. 

Responsibilities of National Production Manager

New Market Launch

• Serve as the primary boots-on-the-ground lead for all new market openings, physically present at each location to drive setup and launch execution. 

• Oversee office and warehouse buildout, ensuring each facility is operationally ready -- properly equipped, organized, and compliant with Jacuzzi Bath Remodel standards -- prior to launch. 

• Recruit, onboard, and train new production staff including; Installers, Installation Managers, Warehouse Supervisors and Production Managers, ensuring all team members are certified and field-ready before the market launch.

• Own the end-to-end launch timeline and budget for each market; identify and escalate risks proactively to senior leadership. 

• Coordinate with cross-functional teams (Sales, Marketing, Operations, Supply Chain, IT, HR, Finance) to ensure all systems, inventory, and support structures are in place at launch. 

• Develop and maintain a standardized market launch playbook that codifies the setup process -- from site selection through first installation -- and continuously improves it based on field learnings. 

• Establish post-launch reporting on operational readiness, production performance, and quality metrics for executive visibility. 

Production Leadership Training

• Deliver comprehensive onboarding and ongoing training programs specifically for Production Managers and Installation Managers in all markets. 

• Train Production Managers and Installation Managers on project scheduling -- including job sequencing, crew coordination, and timeline management.

• Provide hands-on training on CRM (Salesforce) navigation, including pipeline management, job status updates, customer notes, and reporting, ensuring consistent platform adoption across all markets. 

• Develop and deliver customer interaction training, equipping Production Managers and Installation Managers with the communication skills, professionalism standards, and escalation protocols needed to deliver an exceptional customer experience. 

• Partner with Operations leadership to develop and continuously refine standard operating procedures, ensuring training content reflects current best practices and business expectations. 

• Assess field competency through ride-alongs, job site visits, and performance reviews; identify gaps and deliver targeted coaching to bring individuals to standard. 

• Track training completion, certification status, and field performance metrics; report findings to senior leadership and adjust programs to address recurring gaps. 

Candidates residing within the following locations will be highly considered (Portland, OR , Seattle, WA , Phoenix, AZ , Tucson, AZ , Chino, CA , Raleigh, NC , Detroit, MI , St. Louis, MO , Houston, TX , Miami, FL or Atlanta, GA .

Compensation is $128,000+ depending on experience with an annual bonus plan.

Requirements

Requirements of National Production Manager

• Bachelor's degree in Operations Management, Business Administration, or related field preferred
• 5+ years of progressive leadership experience in Operations Management, Production Management, Market Expansion, training or a related role.
• Demonstrated experience managing complex, cross-functional projects from planning through execution. 
• Strong verbal and written communication skills; ability to present effectively to field teams and executive audiences. 
• Comfortable with extensive travel within the united states; up to 75% depending on business needs.
• Experience in home improvement, home services, or a similarly structured installation/field-operations business. 
• Familiarity with Salesforce CRM and LMS platforms. 

Benefits

• Paid time off (PTO)
• 401(k) with matching program
• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance