Customer Success Manager (Enterprise)

Job Description

Location: United States (remote)

Work Model: Fully remote

Industry: AI / Sales Software

Compensation: $110K-$130K base, $120K-$145K OTE, plus equity

About the Company

Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live suggestions during conversations, acting like a teleprompter for sellers. The culture is type A, outgoing, social, and resilient.

The Opportunity

This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one.

Responsibilities

• Own enterprise customer success as the first post-sales hire
• Set the standard and build the foundation for the customer success function
• Drive retention, adoption, and strong outcomes for enterprise customers
• Operate as an individual contributor with a team built around you over time
• Help define processes and best practices from the ground up

Requirements

• 2-5 years of customer success experience at a high-growth, well-respected startup
• Enterprise customer success experience, specifically from a startup environment
• Track record as one of the earliest customer success hires at a previous company
• Likeable, personable, and easy to work with