Community Manager

Job Description

Community Manager (Member Success & Community Engagement)

Position Type: Full-Time, Remote
Location: LATAM or Africa Preferred
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Community Manager to cultivate an engaged, high-value private community of entrepreneurs.

This is more than a moderation role. You’ll be responsible for building relationships, driving meaningful conversations, increasing member engagement, coordinating community events, and ensuring every member feels connected and supported.

You’ll serve as the bridge between members and leadership, proactively creating networking opportunities, encouraging participation, and maintaining a welcoming, professional, and energetic community experience.

If you’re naturally outgoing, relationship-driven, highly organized, and passionate about creating thriving communities, this role is an excellent fit.

What You’ll Own

Community Engagement

• Manage daily engagement within the community through Slack.
• Initiate meaningful conversations and encourage member participation.
• Foster a welcoming, collaborative, and high-energy community environment.
• Respond promptly to member questions, requests, and discussions.
• Create opportunities for valuable networking and peer collaboration.

Relationship Building

• Build strong relationships with community members.
• Introduce members based on shared industries, goals, or interests.
• Facilitate meaningful peer-to-peer connections.
• Strengthen trust and collaboration throughout the community.
• Serve as the primary relationship builder between members.

Member Success & Retention

• Conduct regular member check-ins and satisfaction conversations.
• Gather feedback and identify opportunities to improve the member experience.
• Proactively identify disengaged members and implement re-engagement strategies.
• Monitor retention risks and help reduce member churn.
• Resolve member concerns professionally while maintaining a positive experience.

Event Coordination

• Coordinate virtual and in-person community events including:
• Networking sessions
• Virtual meetups
• Retreats
• Member dinners
• Manage event logistics, scheduling, communication, and follow-up.
• Ensure every event delivers an exceptional member experience.

Engagement Analytics & Reporting

• Track engagement metrics including:
• Community participation
• Member interactions
• Event attendance
• Overall community activity
• Maintain accurate engagement reports.
• Provide recommendations to improve community health and retention.

Surveys & Continuous Improvement

• Manage satisfaction surveys using tools such as Typeform.
• Analyze member feedback and identify improvement opportunities.
• Share actionable insights with leadership.
• Continuously improve community programs and member experiences.

What Makes You a Strong Fit

• Naturally outgoing and relationship-oriented.
• Comfortable initiating conversations with new people.
• Customer-service mindset with exceptional communication skills.
• Highly organized and dependable.
• Strong ownership mentality with excellent follow-through.
• Professional across Slack, email, and video meetings.
• Positive, energetic, and passionate about building communities.

Required Experience & Skills

Experience

• Experience in:
• Community Management
• Customer Success
• Member Success
• Relationship Management
• Client-facing roles
• Experience coordinating member-facing events or online communities.

Technical Skills

• Comfortable using:
• Slack
• Zoom
• Google Workspace
• Digital collaboration tools
• Reliable high-speed internet and professional remote workspace.

Communication

• Excellent spoken and written English.
• Neutral, U.S.-friendly accent.
• Strong interpersonal and relationship-building skills.
• Availability during U.S. business hours across ET–PT time zones.

Nice-to-Have

• Experience supporting:
• Entrepreneur communities
• Coaching programs
• Mastermind groups
• Membership organizations
• Familiarity with:
• Typeform
• Community engagement platforms
• Experience supporting U.S.-based clients.
• Background in:
• Customer Success
• Hospitality
• Event Coordination
• Networking communities

What a Typical Day Looks Like

• Engage with members throughout the day via Slack.
• Introduce members with shared interests and business goals.
• Monitor community participation and identify disengaged members.
• Coordinate upcoming community events.
• Conduct member check-ins and gather feedback.
• Review engagement metrics and prepare reports.
• Collaborate with leadership to improve the member experience.

In short: You are the heartbeat of the community—creating meaningful connections, strengthening engagement, and ensuring members receive an exceptional experience every day.

Key Metrics for Success (KPIs)

• Daily member engagement and community participation.
• Member satisfaction and retention rates.
• Event attendance and participation.
• Quality and quantity of member introductions.
• Reduction in member churn.
• Accuracy and consistency of engagement reporting.

Why Join Us?

• Own the member experience for a growing entrepreneur community.
• Build meaningful relationships with business owners and founders.
• High visibility with leadership and direct impact on member success.
• Opportunity to shape engagement strategies and community growth.
• Fully remote work environment with long-term career development.
• Career progression into:
• Senior Community Manager
• Customer Success Manager
• Member Experience Lead
• Community Operations Manager

Interview Process

1. Initial Phone Screen
2. Spark Hire Intro Video (3–5 minutes)
3. Practical Community Engagement Exercise
4. Client Interview
5. Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.

Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.

Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply Now

If you’re passionate about building relationships, creating engaging communities, and helping members succeed through meaningful connections and exceptional experiences, we’d love to hear from you. Apply today and become the driving force behind a thriving entrepreneur community.