Portuguese-speaking Customer Service Experts - Work In Athens, Greece

Job Description

Portuguese-speaking Customer Service Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a distinguished track record in placing professionals in high-impact Customer Support Services roles, we are trusted by both leading global brands and ambitious candidates seeking transformative career opportunities. At Mercier Consultancy Group, we are committed to delivering a recruitment experience that is seamless, supportive, and built around your long-term professional success.

Job Overview

We are currently seeking passionate and driven Portuguese-speaking Customer Service Experts to join a dynamic, fast-growing Customer Support Services operation based on-site in Athens, Greece. This is an outstanding opportunity for fluent or native Portuguese speakers who are eager to build a rewarding career in one of Europe's most vibrant and culturally rich cities. If you have been searching for Portuguese-speaking jobs that combine professional growth, competitive rewards, and an unforgettable lifestyle, the Portuguese-speaking Customer Service Experts position in Greece offered by Mercier Consultancy Group is the perfect next step in your career journey.

Key Responsibilities

• Deliver outstanding customer support to Portuguese-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of service excellence.
• Accurately identify, investigate, and resolve customer enquiries, complaints, and requests in a timely and empathetic manner, in accordance with company service level agreements.
• Maintain detailed and precise records of all customer interactions within the CRM system, ensuring data integrity and full compliance with internal procedures.
• Proactively escalate complex or unresolved issues to senior team members or relevant departments, following established escalation protocols within the Customer Support Services framework.
• Collaborate effectively with cross-functional teams to identify recurring customer pain points and contribute to continuous service improvement initiatives.
• Stay thoroughly informed about client products, services, policies, and updates in order to provide accurate, up-to-date information to customers at all times.
• Consistently meet or exceed individual and team performance KPIs, including customer satisfaction scores, first-contact resolution rates, and average handling times.
• Uphold a positive, professional, and solution-oriented attitude in every customer engagement, reinforcing brand trust and loyalty.

Requirements

• Native or fluent Portuguese language proficiency, both spoken and written, is essential for this role — all candidate applications must demonstrate a strong command of Portuguese.
• Valid EU passport (mandatory requirement for on-site employment in Greece).
• Previous experience in a customer service, customer support, or client-facing role within the Customer Support Services industry is highly advantageous.
• Excellent active listening, problem-solving, and interpersonal communication skills, with a genuine passion for helping people.
• Proficiency in working with computers, CRM platforms, and standard digital communication tools; ability to navigate multiple systems simultaneously.
• Strong ability to work effectively both independently and as part of a collaborative, multicultural team in a fast-paced, target-driven environment.
• A positive, adaptable, and customer-first mindset, with a demonstrated willingness to learn, grow, and take ownership of outcomes.

Benefits

What We Offer

• Competitive Monthly Salary, benchmarked to reward your expertise and commitment in the Customer Support Services field.
• Fully Paid Training Programme to ensure you are thoroughly prepared and confident from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package, including return flight to Athens, airport transfer, and hotel accommodation upon arrival — making your move to Greece entirely stress-free.
• Monthly Performance Bonus to recognise and reward your dedication and outstanding results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security beyond the standard employment package.
• Clear career progression pathways within a growing international Customer Support Services environment.
• And Much More, including a supportive multicultural workplace, ongoing professional development, and a team culture that truly values your contribution.

Life in Greece

Relocating to Greece means embracing one of the most captivating and enriching lifestyles in all of Europe. Greece is celebrated worldwide for its extraordinary blend of ancient history, breathtaking landscapes, and vibrant modern culture — from the iconic landmarks of Athens to the sun-drenched shores of the Aegean Sea. With over 300 days of sunshine per year, a thriving arts and social scene, and a warm, welcoming local community, Greece offers an unparalleled quality of life that makes coming to work every day feel like an adventure. Whether you are exploring ancient ruins on a weekend afternoon or sipping coffee in a lively Athens neighbourhood, life in Greece is as fulfilling outside the office as it is within it.

Greece is also renowned for its world-famous cuisine, legendary hospitality, and an exceptionally affordable cost of living compared to other major European capitals — making it an ideal destination for ambitious professionals looking to maximise both their career and personal wellbeing. The city of Athens, where this Portuguese-speaking Customer Service Experts role is based, is a dynamic, cosmopolitan hub that seamlessly blends tradition with modernity, offering an outstanding social infrastructure, diverse dining options, and a thriving expat community. For Portuguese speakers seeking jobs in Greece, this is a rare opportunity to join an international team in one of Europe's most desirable cities, with every element of your relocation fully taken care of by Mercier Consultancy Group.

How to Apply

If you are a fluent or native Portuguese speaker ready to take the next bold step in your career and join a world-class Customer Support Services team in the heart of Athens, we would love to hear from you. This Portuguese-speaking Customer Service Experts position in Greece is one of the most rewarding jobs in Greece available to Portuguese-speaking professionals today, and places are filling fast. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you build the international career you deserve.