Customer Experience (CX) Technology, Engineering & Product Professionals

Job Description

At TDS Global Solutions, we partner with some of the most respected Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) organizations across the United States and around the world. Our clients trust us to identify exceptional Technology, Engineering, and Product professionals who help drive digital innovation, operational excellence, and next-generation customer experience solutions.

We are actively supporting multiple client engagements while continuously building relationships with experienced Technology, Engineering, and Product professionals for current and upcoming opportunities. Many of the organizations we represent rely on us to identify outstanding talent before positions are publicly announced, giving qualified candidates access to confidential opportunities that may not be available through traditional job postings.

Whether you're an experienced Software Engineer, Product Manager, Solutions Architect, Engineering Leader, Vice President of Engineering, Chief Technology Officer, or Chief Product Officer, we'd welcome the opportunity to learn more about your experience and career goals.

Why Apply?

When you apply, our recruiting team will review your background against both active and upcoming client searches across the Customer Experience outsourcing industry.

Qualified candidates may be considered for opportunities including:

• Software Engineering
• Product Management
• Product Development
• Platform Engineering
• Cloud Engineering
• Contact Center Technology
• Digital Transformation
• AI & Automation
• Data Engineering
• Technology Leadership

As new opportunities become available, we proactively connect with professionals whose experience aligns with our clients' hiring needs, organizational culture, geographic preferences, leadership level, and compensation expectations.

Our goal is simple: build long-term relationships with exceptional Technology, Engineering, and Product professionals and connect them with organizations where they can make a meaningful impact.

What Happens After You Apply?

After you submit your application:

• Our recruiting team will review your experience against current and upcoming client engagements.
• Qualified candidates may be invited to participate in an introductory conversation to discuss their background, achievements, and career interests.
• Your profile will be retained for consideration as new opportunities become available.
• When we identify a role that aligns with your experience and goals, one of our recruiters will contact you to discuss the opportunity in greater detail.

Because many of our searches are confidential and client-driven, timing may vary based on business needs and the launch of new engagements.

**While we carefully review every application, submission does not guarantee an interview or immediate placement.**

Requirements

• Recent Technology, Engineering, or Product experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization is required.
• Experience in Software Engineering, Product Management, Cloud Engineering, Solutions Architecture, Technology Delivery, AI & Automation, or related technical disciplines.
• Experience designing, implementing, or supporting enterprise technology solutions.
• Strong problem-solving, analytical, and collaboration skills.
• Experience working with cross-functional business and technology teams.
• Authorized to work in the United States.

Who We're Looking For

We are seeking experienced Technology, Engineering, and Product professionals who have worked directly for Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) service providers.

Ideal candidates have experience supporting one or more of the following areas:

• Contact Center Technology
• Customer Experience Platforms
• Product Management
• Software Engineering
• Platform Engineering
• Cloud Technologies
• AI & Automation
• Digital Transformation
• Omnichannel Customer Experience
• Workforce Optimization Technologies
• CRM Platforms
• Conversational AI
• Data Engineering
• Analytics Platforms
• Enterprise Integrations

Experience supporting enterprise customer experience organizations, global delivery models, or technology platforms serving contact center operations is highly valued.

Skills, Technologies & Industry Experience We Frequently Recruit For

Our client engagements include technology, engineering, and product leadership supporting Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) organizations.

Technology, Engineering & Product

Software Engineering, Product Management, Product Development, Product Strategy, Solutions Architecture, Enterprise Architecture, Platform Engineering, Cloud Engineering, DevOps, Infrastructure Engineering, Data Engineering, AI, Machine Learning, Automation, Technical Delivery, Technology Leadership, Digital Transformation, Engineering Leadership.

Technologies & Platforms

AWS, Microsoft Azure, Google Cloud Platform (GCP), Kubernetes, Docker, Terraform, Java, Python, .NET, JavaScript, React, Node.js, SQL, Snowflake, Databricks, GitHub, Jenkins, REST APIs, Microservices.

CX Technologies

Genesys, NICE CXone, Five9, Amazon Connect, Talkdesk, Salesforce, Salesforce Service Cloud, Zendesk, ServiceNow, Verint, Calabrio, Twilio, Cisco, Avaya, CRM, CCaaS, Conversational AI, Omnichannel Customer Experience.