4354-Partner Customer Success

Job Description

About the Role
Innovaccer is seeking a proven healthcare leader to serve as Partner, Customer Success, responsible for executive ownership of Innovaccer’s most strategic client relationships and ensuring the successful delivery, adoption, and measurable outcomes of both Innovaccer’s population health platform and the AI platform.

This individual will serve as the senior executive partner to health system clients, engaging directly with C-suite stakeholders and ensuring Innovaccer delivers measurable operational, financial, and clinical value. This role will have dual responsibility for managing and expanding long-standing client relationships built on Innovaccer’s population health platform while also be accountable for the successful deployment, adoption, and scaling of Innovaccer’s enterprise AI platform.

The Partner, Customer Success will own a portfolio of strategic accounts and be accountable for core growth and retention metrics including Committed ARR (CARR), ARR expansion, churn, NPS, and CSAT. A critical component of the role will be ensuring clients continue to realize value from the population health platform while also expanding the AI Solutions.

The ideal candidate brings deep healthcare leadership experience along with demonstrated success delivering enterprise software, data, analytics, or AI platforms in complex provider environments. They must understand both how to sustain and grow mature population health platform deployments and how to guide clients through adoption of next-generation AI platforms.

This leader will  mentor Associate Partners, Project Managers, and other members of the Accoiunt management teamand serve as the executive accountable for ensuring consistent delivery excellence, platform adoption, and long-term strategic partnership and account growth across both population health platform and AI platform clients.

Preferred Location: East or Midwest Region

A Day in the Life

• Strategic Ownership of Population Health and AI Platform Clients: Serve as the executive owner for a portfolio of strategic accounts, ensuring the continued success, retention, and expansion of Innovaccer’s population health platform while also driving adoption and successful delivery of the AI platform.
• Platform Delivery and Adoption Leadership: Ensure successful deployment, operationalization, and scaling of the enterprise platform. Partner with client executives to embed platform into core operational workflows and enable scalable AI-driven transformation.
• Account Growth: Build a partnership-focused account growth strategy and ensure region growth targets are achieved by expanding the scope of platform use and introducing new products to current customers
• C-Suite Partnership: Serve as a trusted advisor to CIOs, CFOs, COOs, CMIOs, and CEOs. Translate Innovaccer’s population health and AI platform capabilities into boardroom-level discussions tied to ROI, operational efficiency, and strategic transformation.
• Strategic Account Leadership: Own and deliver on CARR, ARR growth, churn reduction, NPS, and CSAT across both population health platform and AI platform accounts.
• Delivery Accountability: Partner closely with delivery, product, engineering, and AI teams to ensure successful deployment and adoption of both the population health platform and AI platform. Ensure delivery execution meets client expectations and drives measurable outcomes.
• Customer Success Leadership: Mentor and develop Customer Success Leaders to manage complex client relationships, ensuring they can effectively support both population health platform deployments and enterprise AI platform adoption.
• Cross-Functional Alignment: Work closely with Sales, Product, Engineering, AI, and Delivery teams to align platform roadmap, delivery execution, and client success strategy.
• Platform Adoption and Expansion: Drive expanded adoption across multiple domains, helping clients maximize value from the population health platform while expanding into AI platform to support broader enterprise transformation.
• Executive Presence and Client Engagement: Maintain consistent executive engagement with client leadership, ensuring Innovaccer is positioned as a long-term strategic partner supporting both population health and AI platform initiatives.

What You Need

Enterprise Platform and AI Delivery Experience :- 

• Proven experience delivering enterprise software platforms, population health platforms, data platforms, analytics platforms, or AI-enabled platforms in healthcare provider organizations or similarly complex enterprises
• Experience supporting deployment and adoption of enterprise AI platforms, workflow automation platforms, or large-scale data platforms
• Ability to guide clients through platform evolution—from an initial beachhead to enterprise-wide use

Healthcare and Client Leadership Experience:- 

• 15+ years of experience in healthcare provider services or enterprise healthcare technology
• 5–10+ years in customer success, enterprise account leadership, or platform delivery leadership roles
• Experience managing strategic client relationships at the C-suite level
• Proven track record delivering strong performance across CARR, ARR expansion, churn, NPS, and CSAT

Technical and Strategic Capability:-

• Strong understanding of population health platforms, enterprise data platforms, and AI-enabled workflow solutions
• Ability to translate platform capabilities into measurable financial and operational outcomes
• Ability to collaborate effectively with Product, Engineering, AI, and Delivery teams

Leadership and Executive Presence:- 

• Exceptional executive communication and presence
• Ability to influence senior executives internally and externally
• Experience mentoring senior Customer Success Leaders

Education:- MBA, MHA, MD, PhD or equivalent advanced degree preferred

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

For any additional information, please visit the below websites:

E-Verify

Right to Work (English)

Right to Work (Spanish)