Inbound Sales & Customer Service Representative - (Home Services)

Job Description

Inbound Sales & Customer Service Representative (Home Services) – Remote

Inbound Sales | Customer Service | Appointment Setting | Call Center | CRM

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (Evenings + Weekend Rotation Required)

About the Role

At Pavago, we’re hiring on behalf of one of our clients for an Inbound Sales & Customer Service Representative to manage high-volume inbound calls, assist customers with home service needs, and convert conversations into booked service appointments and membership enrollments.

This is more than a customer support role. You’ll be responsible for turning inbound inquiries into revenue by providing exceptional service, recommending the right solutions, and confidently guiding customers toward scheduling appointments and joining the company’s membership program.

You’ll work closely with dispatch, operations, and customer service teams to ensure every customer receives a seamless experience from their first call through appointment scheduling.

If you’re confident on the phone, naturally persuasive, and enjoy helping customers while achieving measurable sales goals, this role is built for you.

What You’ll Own

Inbound Sales & Customer Support

• Handle high-volume inbound calls professionally and efficiently.
• Understand customer needs and recommend the most appropriate services.
• Build trust quickly through friendly, consultative conversations.
• Guide customers toward booking service appointments using structured call flows.
• Deliver exceptional customer service while achieving sales objectives.

Appointment Scheduling & Membership Sales

• Schedule service appointments accurately and efficiently.
• Introduce and explain the company’s membership program (Pipeline Club).
• Identify opportunities to upsell additional services and maintenance plans.
• Balance customer satisfaction with sales performance on every interaction.
• Ensure scheduling details are accurate and complete.

CRM & Customer Data Management

• Accurately log customer interactions, appointments, and notes in CRM systems.
• Maintain complete and up-to-date customer records.
• Follow company workflows, SOPs, and quality standards.
• Ensure documentation remains accurate and audit-ready.

Customer Experience & Issue Resolution

• Handle objections professionally and confidently.
• De-escalate challenging customer situations with empathy and professionalism.
• Follow up on customer requests when required.
• Deliver a consistently positive customer experience that builds trust and loyalty.

Team Collaboration

• Coordinate closely with dispatch and operations teams.
• Communicate scheduling updates and customer information accurately.
• Share customer feedback to improve scripts, processes, and service delivery.
• Contribute to a collaborative, high-performing remote team environment.

Requirements

Must-Have Qualifications

Experience

• 1–2+ years of experience in:
• Inbound Sales
• Customer Service
• Call Center Operations
• Appointment Setting
• Customer Support with Sales Targets

Core Skills

• Proven ability to convert inbound calls into booked appointments.
• Strong objection handling and closing skills.
• Excellent written and verbal English communication.
• Comfortable working in a high-volume call environment.
• Experience using CRM or customer management systems.
• Strong organizational skills and attention to detail.

Nice to Have

• Experience in:
• Plumbing
• HVAC
• Electrical
• Home Services
• Experience using:
• ServiceTitan
• Housecall Pro
• Service Fusion
• Membership or subscription sales experience.
• Experience working with U.S.-based customers.

What Makes You a Strong Fit

• Confident and persuasive communicator.
• Customer-first mindset with strong sales instincts.
• Comfortable working toward measurable sales goals.
• Calm under pressure and skilled at handling objections.
• Organized, dependable, and coachable.
• Thrives in fast-paced, call-driven environments.

What a Typical Day Looks Like

• Answer inbound customer calls throughout your shift.
• Understand customer issues and recommend appropriate services.
• Schedule appointments and present membership options.
• Update CRM records and customer information.
• Follow structured call flows and sales processes.
• Collaborate with dispatch and operations to ensure smooth service delivery.
• Monitor personal performance metrics and continuously improve.

In short: You turn inbound customer inquiries into booked appointments, membership sales, and exceptional customer experiences.

Key Metrics for Success (KPIs)

• Call-to-booking conversion rate.
• Membership (Pipeline Club) conversion rate.
• Customer Satisfaction (CSAT).
• Call quality and QA scores.
• CRM accuracy and documentation completeness.
• Schedule accuracy and booking quality.
• Consistent achievement of sales and service goals.

Why Join Us?

• Fully remote position supporting U.S.-based customers.
• Structured training, proven scripts, and ongoing coaching.
• Opportunity to build valuable inbound sales and customer service skills.
• Direct impact on customer satisfaction and company revenue.
• Career growth opportunities into:
• Senior Customer Service Representative
• Inbound Sales Specialist
• Team Lead
• Sales Supervisor
• Operations Coordinator

Interview Process

1. Application Review
2. Spark Hire Intro Video (3–5 minutes)
3. Recruiter Interview
4. Client Interview
5. Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the final step that completes your application and can be recorded whenever it’s convenient for you.

Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps hiring managers evaluate your communication style early, making future interviews more meaningful and reducing unnecessary interview rounds.

Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply Now

If you’re someone who enjoys helping customers, excels at building trust over the phone, and can confidently turn inbound conversations into booked appointments and sales, we’d love to hear from you. Apply today and become an essential part of a high-performing customer experience and sales team.