Partnerships Manager, LATAM

Job Description

Are you passionate about the intersection of music, data, and technology?

As a Partnerships Manager at BMAT, you won’t just manage accounts, you’ll be a champion for our clients in the LATAM music ecosystem. You will take ownership of a vibrant portfolio, playing a pivotal role in ensuring our partners get the absolute best out of our music monitoring and data services.

Operating autonomously in a remote setup, you’ll be the bridge between the industry’s most exciting players—from labels and publishers to DSPs and CMOs—and our internal teams.

We’re looking for someone who speaks the language of music and is eager to turn complex data into real-world industry impact.

Key Responsibilities

• Portfolio Ownership & Client Success: Autonomously manage and nurture a portfolio of B2B clients in LATAM, ensuring high satisfaction, retention, and long-term partnership growth.
• Strategic Account Management: Act as the primary point of contact for complex client requests, proactively identifying account health risks and unlocking expansion opportunities.
• Industry Consultation: Leverage your deep knowledge of the music ecosystem to guide clients through onboarding, technical workflows, and data utilisation.
• Voice of the Customer: Gather, synthesise, and advocate for client feedback and product requirements, collaborating closely with Product and Engineering teams to influence our roadmap.
• Enhancement of Customer Experience: Contribute to initiatives aimed at improving the overall customer journey, including onboarding processes, knowledge base resources, and communication strategies.

Requirements

• Experience: 3+ years in B2B Partner Success or Account Management, and 1–2 years of experience within the music industry (e.g., DSPs, labels, publishers, CMOs/PROs, or music tech).
• Strategic & Analytical Mindset: Comfortable working with complex data structures and music metadata; ability to dissect issues and translate insights into actionable solutions.
• Communication: Exceptional written and verbal communication skills; adept at negotiating and building relationships across diverse cultures and business stakeholders.
• Tools: Proficiency with CRM, support, and project management tools, including Atlassian (Jira, Confluence), Freshdesk, and Google Suite / Excel.
• Language Skills: Fluency in English and Spanish is required. Portuguese proficiency is a strong plus.
• Soft Skills: Autonomous, organised, detail-oriented, and resilient. You thrive in a fast-paced, remote-first environment.

Onboarding Objectives

• Within 30 Days: Familiarise yourself with BMAT’s product suite and internal tools; deep-dive into your portfolio to understand client history; shadow team members on calls.
• Within 60 Days: Fully assume ownership of your client portfolio; collaborate with the global team on strategic initiatives; identify and propose solutions for workflow or product gaps.
• Within 90 Days: Act as a trusted advisor and strategic voice for your LATAM portfolio; establish proactive management plans for top-tier clients; contribute high-level insights to scale regional operations.

Benefits

You Can Enjoy

• Flexible working hours and location
• Flat hierarchy
• You can make the role your own and run your own development
• Online language classes to improve your Spanish or English
• Online and onsite courses and music industry workshops run by inhouse experts
• We’ll provide you with all equipment needed for you to be comfortable
• Unlimited time off because we believe that you know best when you need to rest.
• Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house/

Who the FAQ are BMAT

BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 250 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, New Jersey, Oslo, LA, Singapore, Tokyo, Manila, Bangkok and Lagos.

We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music and the excitement for innovative technology have proven to make a good combination.

BMAT has grown as a company of companies. Within BMAT there are a number of products and services that developed semi autonomously for different players – Digital Service Providers, Publishers and Collective Management Organisations.

Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.