German-Speaking Financial Customer Service Agent - Remote, Greece

Job Description

German-Speaking Financial Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across a diverse range of industries. With a strong footprint across the European market and a deep specialisation in language-driven roles, we pride ourselves on delivering tailored career opportunities that genuinely transform lives. At Mercier Consultancy Group, we don't just fill positions — we build lasting partnerships between ambitious professionals and forward-thinking employers.

Job Overview

Mercier Consultancy Group is actively seeking a talented and driven German-Speaking Financial Customer Service Agent to join a dynamic, fast-growing FinTech organisation operating remotely within Greece. This is an outstanding opportunity for German-speaking professionals who are passionate about financial technology and customer excellence to build a rewarding career in one of the most exciting and innovative sectors in the world. If you are looking for German-speaking jobs that offer real career progression, competitive rewards, and the chance to work in the thriving FinTech landscape, this German-Speaking Financial Customer Service Agent position in Greece is the perfect next step for you.

Key Responsibilities

• Deliver outstanding customer support to German-speaking clients across multiple channels — including phone, email, and live chat — within a fast-paced FinTech environment.
• Assist customers with queries relating to digital payment solutions, online banking services, e-wallets, and other FinTech products and platforms.
• Guide clients through account setup, verification processes, and the onboarding journey in a clear, professional, and empathetic manner.
• Investigate, escalate, and resolve transaction disputes, payment issues, and account discrepancies in compliance with financial regulations and internal procedures.
• Educate customers on the features, benefits, and functionality of the FinTech platform, ensuring they gain maximum value from the product.
• Accurately document all customer interactions, case notes, and resolutions within the CRM system, maintaining a high standard of data integrity.
• Collaborate closely with internal teams — including compliance, technical support, and fraud prevention — to deliver seamless end-to-end customer experiences.
• Monitor and flag any suspicious activity or potential fraud in accordance with AML (Anti-Money Laundering) guidelines and regulatory requirements applicable to the FinTech sector.

Requirements

• Native or fluent German language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants.
• Valid EU passport or equivalent documentation confirming the legal right to work within the European Union (mandatory).
• Previous experience in customer service, financial services, banking, or a FinTech-related environment is highly advantageous.
• A solid understanding of digital financial products, payment platforms, or online banking services is a strong plus.
• Excellent communication and active listening skills, with the ability to explain complex financial or technical information in a clear and accessible way.
• Strong problem-solving abilities, attention to detail, and a genuine commitment to delivering an exceptional customer experience.
• Comfortable working in a remote setting and able to manage time effectively and independently with minimal supervision.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience, language skills, and contribution to the FinTech team.
• Fully Paid Training programme to ensure you are fully equipped with the knowledge and tools to excel in your role from day one.
• Comprehensive Health Insurance coverage to support your wellbeing throughout your employment.
• Fully Paid Relocation Package — including return flight to Greece, private airport transfer, and hotel accommodation — so your move is completely stress-free.
• Monthly Performance Bonus rewarding your hard work, dedication, and outstanding results in customer service delivery.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary payment, providing exceptional financial security and recognition of your loyalty.
• Fully remote working arrangement within Greece, giving you the flexibility and freedom to enjoy an outstanding work-life balance.
• And Much More — including ongoing professional development opportunities, a supportive international team culture, and genuine career growth within the FinTech sector.

Life in Greece

Relocating to Greece means embracing one of the most beautiful and culturally rich countries in the entire world. Greece is celebrated for its extraordinary Mediterranean climate, with over 300 days of sunshine per year, breathtaking coastlines, ancient historical landmarks, and a warmth of culture that is truly unmatched. Whether you are exploring the winding streets of Athens, enjoying a sunset on the islands, or discovering the hidden gems of the Greek countryside, life in Greece offers an unparalleled quality of living that is difficult to find anywhere else in Europe. For professionals seeking German-speaking jobs abroad, Greece presents a compelling and deeply rewarding destination.

Greece is also renowned for its world-famous cuisine, vibrant social scene, and exceptionally warm and welcoming local communities, making the transition for international professionals feel natural and comfortable from the very first day. The cost of living in Greece remains highly competitive compared to other Western European nations, meaning your salary stretches further — allowing you to enjoy a premium lifestyle without compromise. For anyone searching for Jobs in Greece or considering a fresh start in a new country, the German-Speaking Financial Customer Service Agent position in Greece offered by Mercier Consultancy Group represents an extraordinary blend of professional ambition and personal fulfilment, all set against the stunning backdrop that only Greece can provide.

How to Apply

Are you ready to take the next step in your career and join a leading FinTech organization through one of Europe's most trusted recruitment partners? If you are a German-speaking professional seeking exciting Jobs in Greece with outstanding rewards, a world-class benefits package, and genuine career development in the FinTech industry, we would love to hear from you. Click Apply Now to submit your application today, and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps. Your future in Greece starts here — don't miss this exceptional opportunity.