Sophos

GTM Rev Ops Process Manager

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Job Description

Role Summary

Sophos is looking for a highly motivated and experienced GTM Rev Ops Process Manager to join our GTM Strategy & Ops team. As part of this role you will be responsible for designing, scaling, and optimizing the end-to-end processes that support our go-to-market engine across Sales, SDR & Marketing. This role translates business strategy into clear, repeatable workflows and will help drive operational rigor across the revenue lifecycle.  


What You Will Do
  • Lead cross-functional initiatives focused on reducing friction, removing bottlenecks, and improving the Sales & SDR revenue generating potential.
  • Design and improve core GTM processes across lead management, routing, qualification, handoff and pipeline progression workflows.
  • Partner with Sales, SDRs, Marketing and Systems teams to identify process gaps, define business requirements, and implement scalable solutions.
  • Document current-state and future-state workflows to ensure design meets the desired outcome not just stakeholder input.
  • Support Stakeholders in “Idea to Implementation” process by prioritizing initiatives that drive true revenue impact and use existing dashboards, data trends, current process & systems to provide guidance & recommendations when needed.
  • Translate strategic initiatives into operational plans, timelines, and change management activities that support successful rollout.
  • Support systems enhancements by partnering on workflow design, ticket creation, solution UAT, release readiness, and post-launch optimization. 

    • What You Will Bring
  • 8+ years of experience in Revenue Operations, Sales Operations, SDR Operations, Business Operations, or process/program management in a similar industry.
  • Proven experience designing and improving cross-functional business processes across the go-to-market lifecycle with a focus on Lead to Opportunity.
  • Strong understanding of CRM and GTM systems, including Salesforce, Outreach, ZoomInfo, PowerBi & Lean Data.
  • Demonstrated ability to convert ambiguous business needs into structured requirements, process maps, and executable plans.
  • Strong analytical skills with experience using data to identify issues, measure impact, and support decision-making.
  • Excellent stakeholder management, communication, and facilitation skills across technical and non-technical audiences.
  • Ability to operate strategically while also driving detailed execution in a fast-paced environment.
  • Experience working across matrixed organizations and influencing without direct authority. 

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