Dutch Speaking Front Office Technical Customer Support | Relocate to Bulgaria
- Mercier Consultancy Group
- Remote Belgium
Job Description
Ready to combine your Dutch language skills with a career in customer support while living in Bulgaria?
We're looking for Dutch-speaking Front Office Technical Customer Support Representatives to join one of our international clients in Bulgaria. Depending on the project, you may have the opportunity to work from home within Bulgaria or from the office.
As the first point of contact for customers, you'll help resolve basic technical issues, answer product-related questions, and provide exceptional customer service. You'll receive full training, making this role ideal for candidates who enjoy technology and problem-solving but don't necessarily have an IT background.
If you're looking for an international career opportunity and a fresh start in Bulgaria, we'd love to hear from you!
Key Responsibilities
- Provide first-line technical support to Dutch-speaking customers via phone, email, and/or chat.
- Assist customers with login issues, account questions, and basic product troubleshooting.
- Identify customer needs and provide clear, effective solutions.
- Escalate more complex technical issues when required.
- Record customer interactions accurately in internal systems.
- Maintain a high level of customer satisfaction and service quality.
Requirements
- Native or fluent Dutch/Flemish (C1/C2).
- Good English skills (B2 or higher).
- Willingness to relocate to Bulgaria.
- Strong communication and analytical skills.
- Comfortable working with computers and digital tools.
- Customer service experience is an advantage.
- Technical support experience is a plus, but not required.
Benefits
What We Offer
- Competitive salary and performance bonuses.
- Relocation support (where applicable).
- Private Health Insurance.
- Remote work opportunities on selected projects within Bulgaria.
- Paid training and continuous learning.
- Career development opportunities in an international company.
- A friendly, diverse, and supportive work environment.
- And many other benefits!
