Associate Business Analyst

Job Description

About Civiteq

Civiteq is a specialist consultancy working at the intersection of technology, change and public services. We support organisations delivering complex digital transformation programmes, including major ERP implementations. We help them to design, deliver and embed change that genuinely works for people.

We're known for our collaborative culture, deep subject-matter expertise and practical, people-centred approach to delivery

We are seeking an Associate Business Analyst to support a Local Government client on a short-term transformation programme. The successful candidate will lead process discovery and mapping activities across a range of back-office functions, helping the client understand current ways of working and identify opportunities for improvement as part of a wider digital transformation initiative.

Key Responsibilities

• Facilitate stakeholder workshops and discovery sessions across multiple business areas.
• Produce Level 2 and Level 3 process maps covering end-to-end business processes.
• Swimlane mapping – identifying: Activities, Decision points, Hand-offs, roles and responsivities, system used
• Analyse current-state processes and identify improvement opportunities.
• Challenge existing assumptions and encourage best-practice ways of working.
• Support wider digital transformation and systems implementation activities.
• Engage effectively with stakeholders at all levels across the organisation.
• Utilise AI and process modelling tools to improve efficiency and output quality.

Requirements

• Proven Business Analysis experience within business transformation or change programmes.
• Strong end-to-end process mapping skills, including Level 2 and Level 3 process models and swimlane mapping.
• Experience running process discovery activities independently.
• Confident workshop facilitator, capable of managing large SME and stakeholder groups, challenging assumptions and keeping discussions on track.
• Experience working within the Public Sector, ideally Local Government.
• Experience across one or more back-office functions, including HR, Payroll, Finance or Procurement.
• Strong stakeholder management, communication and influencing skills, with the ability to engage effectively at all levels.
• Experience using Visio, Process Engage or similar process modelling tools.
• Able to work independently with minimal direction.

Benefits

Day rate: £400-£475 per day (£53.33-£63.33 per hour)

Determination: Outside IR35