Estonian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Job Description

Estonian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a strong track record of placing candidates in rewarding roles throughout Europe, we specialise in delivering tailored staffing solutions that benefit both employer and employee alike. At Mercier Consultancy Group, we are committed to building careers, not just filling positions — and we pride ourselves on supporting every candidate from first contact through to successful onboarding and beyond.

Job Overview

Mercier Consultancy Group is currently seeking a motivated and customer-focused Estonian Speaking Solutions Consultant to join a dynamic Customer Support Services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for Estonian-speaking professionals to advance their careers in an internationally oriented environment, delivering first-class customer support experiences to a valued client base. If you are searching for high-quality Estonian-speaking jobs that combine professional growth, competitive rewards, and an exciting European lifestyle, this Estonian Speaking Solutions Consultant position in Bulgaria is the perfect next step for you.

Key Responsibilities

• Serve as the primary point of contact for Estonian-speaking customers, providing professional, accurate, and timely support across multiple communication channels including phone, email, and live chat.
• Diagnose and resolve customer queries, complaints, and technical issues efficiently, ensuring a consistently high standard of service delivery within the Customer Support Services environment.
• Maintain detailed and accurate records of customer interactions, transactions, and resolutions using internal CRM and ticketing systems.
• Collaborate closely with cross-functional teams including technical support, billing, and account management to ensure seamless end-to-end customer journey resolution.
• Proactively identify trends in customer feedback and escalate recurring issues to the appropriate internal departments to drive service improvement.
• Adhere to all quality assurance standards, key performance indicators (KPIs), and service level agreements (SLAs) established by the customer support operation.
• Contribute positively to team performance targets and participate in regular coaching sessions, team briefings, and training development programmes.
• Represent the client's brand with professionalism, empathy, and a solutions-driven mindset at every customer touchpoint.

Requirements

• Native or fluent proficiency in Estonian (both spoken and written) is essential for this role — all candidate applications will be assessed against this requirement.
• A valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria.
• A good command of English (spoken and written) to support internal communication and documentation within the international team environment.
• Previous experience in a customer support, customer service, or client-facing role within a Customer Support Services setting is advantageous, though not strictly required — comprehensive training will be provided.
• Strong interpersonal and communication skills, with a genuine passion for helping customers and delivering excellent service outcomes.
• Ability to work effectively in a structured, target-driven environment, demonstrating reliability, adaptability, and a positive, team-oriented attitude.

Benefits

What We Offer

• Competitive Monthly Salary, reflective of your skills, experience, and contribution to the team.
• Fully Paid Training programme to ensure you are fully equipped and confident from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight to Sofia, airport transfer, and initial hotel accommodation to get you settled comfortably.
• Monthly Performance Bonus rewarding your dedication and achievement of customer support targets.
• €1,500 One-Time Signing Bonus, exclusively available to new hires joining Mercier Consultancy Group.
• And Much More — including ongoing career development support, a multicultural work environment, and a team culture built on respect, inclusion, and ambition.

Life in Bulgaria

Relocating to Bulgaria opens the door to a truly enriching European lifestyle that many expatriates quickly fall in love with. Sofia, the vibrant capital of Bulgaria, is a city where historic architecture meets a thriving modern urban scene — offering a remarkable blend of culture, nightlife, museums, and natural beauty. Bulgaria enjoys a fantastic climate with warm summers and mild winters, and its stunning landscapes — from the Rhodope Mountains to the Black Sea coast — make weekends and holidays genuinely memorable. The low cost of living in Bulgaria compared to most Western European capitals means your salary goes significantly further, giving you an outstanding quality of life without compromising on comfort.

Bulgaria's rich culinary tradition, welcoming locals, and rapidly growing expat community make settling in remarkably smooth and enjoyable for international professionals. The country's well-connected transport links ensure that exploring the rest of Europe remains convenient and affordable throughout your time living here. Bulgaria continues to attract thousands of multilingual professionals seeking jobs in Bulgaria that combine career advancement with an exceptional work-life balance — and it is easy to understand why. Whether you are drawn to the buzzing café culture of Sofia, the pristine ski slopes, or the golden beaches along Bulgaria's coast, this is a destination that truly rewards those bold enough to make the move.

How to Apply

Are you ready to take the next step in your career and secure one of the most exciting Estonian-speaking jobs available in Europe today? Do not miss this opportunity to join a world-class Customer Support Services team in the heart of Sofia and benefit from everything this exceptional Estonian Speaking Solutions Consultant position in Bulgaria has to offer. Click Apply Now to submit your application and one of our dedicated recruitment consultants at Mercier Consultancy Group will be in touch with you promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family — your future begins here.