Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Job Description

Danish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers, we pride ourselves on delivering premium staffing solutions that benefit both our clients and the candidates we serve. At Mercier Consultancy Group, we believe that the right opportunity can genuinely transform a career — and we are committed to making that happen for you.

Job Overview

We are currently seeking a motivated and customer-focused Danish Speaking Customer Support Specialist to join a thriving customer support services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for Danish-speaking professionals looking to build or advance a rewarding career within the Customer Support Services industry in a dynamic, multicultural work environment. If you are searching for exciting Danish-speaking jobs or exploring new Jobs in Bulgaria, this Danish Speaking Customer Support Specialist position in Bulgaria could be the perfect next step in your professional journey.

Key Responsibilities

• Deliver high-quality customer support to Danish-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry.
• Handle customer enquiries, complaints, and requests in a professional, empathetic, and timely manner, striving for first-contact resolution wherever possible.
• Accurately log, track, and manage customer interactions and case details within the company's CRM systems, maintaining precise and up-to-date records at all times.
• Identify customer needs proactively, offering relevant information, guidance, and tailored solutions to enhance the overall customer experience.
• Collaborate closely with internal teams and escalate complex cases to the appropriate departments to ensure seamless service delivery.
• Consistently meet and exceed individual and team key performance indicators (KPIs), contributing to the overall success of the customer support services operation.
• Participate actively in ongoing training sessions and team briefings to stay fully informed of product updates, service changes, and industry best practices.
• Provide constructive feedback regarding recurring customer issues, supporting continuous improvement initiatives within the support team.

Requirements

• Native or fluent Danish language proficiency — both spoken and written — is an absolute requirement for this role.
• Valid EU passport (mandatory for relocation and employment eligibility purposes).
• A solid working knowledge of English is required for internal communication and team collaboration.
• Previous experience in customer support services, customer care, or a related client-facing role is highly advantageous, though not strictly essential — comprehensive training is provided.
• Strong interpersonal and communication skills, with a genuine passion for delivering outstanding customer experiences.
• Proficiency with computers and standard office software; familiarity with CRM platforms is considered a distinct advantage.
• A reliable, professional work ethic with the ability to thrive both independently and as part of a close-knit international team.

Benefits

What We Offer

• Competitive Monthly Salary, benchmarked to the Customer Support Services industry standard in Sofia, Bulgaria.
• Fully Paid Comprehensive Training to set you up for success from day one.
• Private Health Insurance for your peace of mind and wellbeing.
• Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining our team.
• A vibrant, multicultural workplace with real opportunities for career progression within the Customer Support Services sector.
• And Much More — including team events, employee recognition programmes, and ongoing professional development.

Life in Bulgaria

Relocating to Bulgaria means embracing a country that effortlessly blends rich history, vibrant culture, and an enviable quality of life. Sofia, the capital of Bulgaria, is a dynamic and cosmopolitan city that offers world-class dining, a thriving arts scene, impressive architecture, and a warm, welcoming atmosphere that makes settling in remarkably easy. Bulgaria enjoys a wonderful climate with warm Mediterranean-influenced summers and crisp, scenic winters — and with the stunning Vitosha Mountain rising directly behind the city, outdoor adventures are always within reach. The relatively low cost of living in Bulgaria means your salary goes significantly further than in many other European capitals, allowing you to enjoy an elevated lifestyle without compromise.

Beyond the city, Bulgaria is a treasure trove of natural beauty and cultural heritage — from the golden beaches of the Black Sea coast to the ancient monasteries tucked away in mountain valleys. The food culture in Bulgaria is rich and diverse, with an abundance of fresh local produce, traditional cuisine, and an increasingly sophisticated international restaurant scene. For professionals seeking Jobs in Bulgaria, Sofia in particular has emerged as a major European hub for the customer support services industry, offering excellent career prospects in a thriving multilingual business environment. Whether you are relocating solo or with family, Bulgaria provides a safe, affordable, and genuinely rewarding place to live, work, and grow.

How to Apply

Are you a Danish-speaking professional ready to take the next exciting step in your career within the Customer Support Services industry? Do not miss this exceptional opportunity to join a global team, earn a competitive package including a €1,500 Signing Bonus, and experience life in one of Europe's most vibrant and affordable cities. Whether you are actively searching for Danish-speaking jobs, exploring Jobs in Bulgaria, or simply looking for a fresh international challenge, this Danish Speaking Customer Support Specialist position in Bulgaria was made for you. Click Apply Now to submit your application and a member of our specialist recruitment team at Mercier Consultancy Group will be in touch with you promptly. We look forward to welcoming you aboard.