Polish Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Job Description

Polish Speaking Fitbit Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and BPO firms, connecting exceptional talent with outstanding career opportunities across the continent. With a proven track record of placing thousands of multilingual professionals in rewarding roles throughout Europe, we are committed to delivering a premium experience for both our clients and candidates. At Mercier Consultancy Group, we don't simply fill vacancies — we build careers, shape futures, and redefine what world-class staffing looks like.

Job Overview

Mercier Consultancy Group is proud to present an exceptional opportunity for a Polish Speaking Fitbit Customer Support Specialist position in Bulgaria, ideal for passionate individuals who thrive at the intersection of technology and the fitness & wellness industry. In this role, you will serve as the primary point of contact for Polish-speaking customers using Fitbit's industry-leading range of fitness trackers, smartwatches, and wellness devices, delivering expert guidance and outstanding service. If you are seeking Polish-speaking jobs that combine your language skills with a genuine enthusiasm for health, fitness, and cutting-edge wearable technology, this is the opportunity you have been waiting for — and it comes with a fully paid relocation package to get you started in style.

Key Responsibilities

• Provide professional, empathetic, and timely customer support to Polish-speaking users of Fitbit fitness trackers and wellness devices via phone, email, and live chat channels.
• Assist customers with device setup, pairing, synchronisation, and the use of the Fitbit app to track fitness goals, sleep patterns, heart rate, and overall wellness metrics.
• Diagnose and troubleshoot technical issues related to Fitbit hardware and software, escalating complex cases to the appropriate technical teams when necessary.
• Educate customers on Fitbit's full range of fitness & wellness product features, subscription services, and best practices for achieving their personal health objectives.
• Process warranty claims, returns, and replacements in accordance with Fitbit's policies, ensuring a seamless and positive customer experience throughout.
• Accurately log all customer interactions, feedback, and resolutions within the CRM system, maintaining thorough and up-to-date records.
• Stay continuously informed about Fitbit's latest product launches, firmware updates, and developments in the broader fitness & wellness technology landscape.
• Collaborate with team members and supervisors to identify recurring customer concerns and contribute to ongoing service quality improvement initiatives.

Requirements

• Native or fluent Polish language proficiency (both spoken and written) is absolutely essential for this role.
• Valid EU passport or relevant documentation permitting legal employment within Bulgaria (mandatory).
• A genuine interest in fitness, wellness, wearable technology, or health tracking products is highly desirable and will be considered a significant advantage.
• Previous experience in customer support, technical support, or a client-facing role is preferred, though motivated candidates with strong communication skills will also be considered.
• Proficiency in English to a communicative level to facilitate internal team collaboration and training.
• Strong problem-solving abilities, patience, and a customer-first attitude with the capacity to manage multiple queries efficiently in a fast-paced environment.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the fitness & wellness support sector.
• Fully Paid Training programme designed to make you a confident Fitbit product and wellness technology expert from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Sofia, Bulgaria.
• Monthly Performance Bonus rewarding your dedication, quality of service, and personal achievements.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining the team.
• A vibrant, multicultural working environment surrounded by fellow multilingual professionals in the heart of Sofia.
• And Much More — including career development pathways, team events, and wellness-oriented workplace benefits.

Life in Bulgaria

Relocating to Bulgaria is an adventure that countless international professionals have embraced and never looked back on. Sofia, Bulgaria's vibrant and cosmopolitan capital, offers a remarkable quality of life that blends rich historical heritage with a thriving modern city culture. Bulgaria enjoys a wonderful climate with warm, sun-drenched summers and crisp, snowy winters — perfect for the active, fitness-conscious lifestyle that naturally complements a career in the wellness industry. From the dramatic landscapes of Vitosha Mountain, which rises directly above Sofia, to the stunning Black Sea coastline and world-class ski resorts, Bulgaria is a playground for those who love the outdoors and an active way of living.

Beyond its natural beauty, Bulgaria is celebrated for its remarkably affordable cost of living, making it one of the most financially rewarding destinations in Europe for expat professionals. The country's cuisine is hearty, diverse, and deeply satisfying, with an ever-growing restaurant and café scene in Sofia catering to every international taste. Bulgaria's welcoming communities, excellent public transport links, and expanding international professional networks make settling in smoother than you might expect. For those exploring jobs in Bulgaria, Sofia in particular represents a fantastic base — a city where career ambition, cultural richness, and a balanced lifestyle all come together in one extraordinary place. Your new chapter begins here in Bulgaria, and Mercier Consultancy Group will be with you every step of the way.

How to Apply

Are you ready to take your career to the next level with a Polish Speaking Fitbit Customer Support Specialist position in Bulgaria? Whether you are actively searching for Polish-speaking jobs abroad or simply exploring exciting new opportunities within the fitness & wellness industry, we would love to hear from you. Click Apply Now to submit your application today and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch promptly to guide you through the next steps. Don't miss your chance to join one of Europe's most sought-after multilingual support teams — your future in Sofia, Bulgaria starts here. We look forward to welcoming you aboard.