Norwegian Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Job Description

Norwegian Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organizations across a wide range of industries. With a strong reputation for excellence, integrity, and candidate-first service, we have successfully placed thousands of professionals in rewarding careers throughout Europe and beyond. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you're proud of.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Norwegian Speaking Fitbit Products Support Specialist position in Bulgaria — an exciting on-site role based in the vibrant city of Sofia. This position is ideal for Norwegian-speaking professionals who are passionate about health, fitness, and wellness technology, and who thrive in a dynamic, customer-focused environment. As part of a dedicated support team servicing one of the most iconic brands in the global fitness and wellness industry, you will play a vital role in helping Norwegian-speaking users get the most out of their Fitbit devices and digital wellness journey. If you are searching for Norwegian-speaking jobs that combine your love of fitness and wellness with outstanding career prospects, this is the perfect role for you.

Key Responsibilities

• Deliver exceptional customer support to Norwegian-speaking Fitbit users via phone, email, and live chat, assisting with product inquiries, technical issues, and account management in the fitness and wellness context.
• Provide expert guidance on Fitbit devices, accessories, and the Fitbit health and wellness platform, including activity tracking, heart rate monitoring, sleep analysis, and fitness goal features.
• Troubleshoot hardware and software issues with Fitbit wearables, offering clear, step-by-step resolution support in Norwegian to ensure a seamless user experience.
• Educate customers on how to maximize their Fitbit products to support their personal health, fitness, and wellness goals, demonstrating genuine enthusiasm for the brand and its lifestyle mission.
• Accurately document customer interactions, feedback, and case outcomes in the internal CRM system, maintaining high data quality standards.
• Escalate complex technical or product issues to the appropriate specialist teams, ensuring timely follow-up and satisfactory resolution for the customer.
• Stay up to date with the latest Fitbit product launches, firmware updates, and wellness technology trends in order to provide informed, current support to users.
• Collaborate with a multicultural team to share best practices, contribute to team performance targets, and uphold the highest standards of customer satisfaction in the fitness and wellness sector.

Requirements

• Native or fluent Norwegian language skills (spoken and written) are essential for this role — this is a Norwegian-speaking position and Norwegian proficiency will be assessed during the recruitment process.
• Valid EU passport (mandatory).
• A genuine interest in fitness, wellness, wearable technology, or health-related products is strongly desirable.
• Previous experience in customer support, technical support, or a service-oriented role within the technology, fitness, or wellness industry is an advantage.
• Strong communication and interpersonal skills, with the ability to convey technical information clearly and empathetically to users of all skill levels.
• Proficient in English at a working level to facilitate internal communication and team collaboration.
• Comfortable working on-site in Sofia, Bulgaria, and willing to relocate with the support of a fully paid relocation package.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the fitness and wellness support sector.
• Fully Paid Training to ensure you are equipped with comprehensive product knowledge and customer service excellence from day one.
• Comprehensive Health Insurance for your peace of mind.
• Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation — making your move to Bulgaria smooth and stress-free.
• Monthly Performance Bonus rewarding your dedication and results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• A supportive, multicultural work environment in one of Europe's most exciting and affordable capital cities.
• And Much More — including ongoing career development, team events, and wellness-oriented workplace culture.

Life in Bulgaria

Relocating to Bulgaria means stepping into a country where ancient history and modern city life blend effortlessly together. Sofia, the capital of Bulgaria, is a thriving cosmopolitan hub with a rich cultural scene, world-class cuisine, impressive Orthodox churches, and vibrant nightlife — all set against the stunning backdrop of Vitosha Mountain. Bulgaria enjoys a pleasant continental climate with warm summers and snowy winters, offering year-round outdoor activities that align beautifully with the fitness and wellness lifestyle you'll be supporting professionally. Whether you enjoy hiking, cycling, skiing, or simply exploring charming Old Town streets, Bulgaria delivers an extraordinary quality of life at a remarkably affordable cost of living.

For Norwegian-speaking professionals considering jobs in Bulgaria, the transition is made even easier by the welcoming expat community and the genuinely international atmosphere in Sofia. Bulgaria offers some of the lowest costs of living among EU member states, meaning your salary stretches significantly further here than in many Western European cities. From world-renowned Bulgarian cuisine — including fresh Shopska salad, banitsa, and rich meze spreads — to spectacular nature escapes at the Black Sea coast and the Rhodope Mountains, Bulgaria truly offers an enriching and balanced lifestyle. With Mercier Consultancy Group covering all relocation costs, there has never been a better time to explore Norwegian-speaking jobs and build your career in Bulgaria.

How to Apply

Are you a Norwegian speaker ready to take on an exciting new challenge in the fitness and wellness industry? This Norwegian Speaking Fitbit Products Support Specialist position in Bulgaria could be the career-defining opportunity you have been waiting for. Whether you are actively exploring jobs in Bulgaria or simply open to a rewarding international experience, we would love to hear from you. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent acquisition team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to our team and to the incredible city of Sofia.

Mercier Consultancy Group — Connecting Exceptional Talent with Extraordinary Opportunities Across Europe.