Spanish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Job Description

Spanish Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class employers across a wide range of industries. We specialise in placing skilled professionals in roles that align with their language abilities, career aspirations, and personal goals — creating success stories for both candidates and clients. At Mercier Consultancy Group, we are committed to delivering recruitment solutions of the highest calibre, with integrity, transparency, and a truly personalised approach at every step.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a passionate and motivated Spanish Speaking Player Support Specialist position in Bulgaria, based on-site in the vibrant capital city of Sofia. This role sits at the heart of the Gaming & Esports industry, where you will serve as a dedicated point of contact for Spanish-speaking players, ensuring they receive world-class support that elevates their gaming experience to the next level. If you are fluent in Spanish, have a genuine enthusiasm for gaming and esports, and are ready to launch or advance your career with one of the most exciting and fast-growing sectors in the world, this is the opportunity you have been waiting for — and one of the most rewarding Spanish-speaking jobs available in Europe today.

Key Responsibilities

• Deliver prompt, professional, and empathetic player support to Spanish-speaking users across multiple communication channels, including live chat, email, and ticketing platforms, within the Gaming & Esports environment.
• Investigate, troubleshoot, and resolve player-reported issues related to account access, in-game purchases, technical performance, and gameplay functionality with accuracy and efficiency.
• Maintain comprehensive knowledge of the gaming products and esports titles supported, enabling you to provide informed, contextually relevant assistance to players at all levels.
• Accurately document all player interactions, case details, and resolutions within the internal CRM system to support quality assurance and continuous service improvement initiatives.
• Escalate complex or unresolved player concerns to the appropriate internal departments or senior support teams, ensuring seamless follow-through and player satisfaction.
• Monitor player feedback trends and relay actionable insights to the product and development teams to help improve the overall gaming experience for Spanish-speaking communities.
• Collaborate closely with international colleagues and team leads to maintain consistent service standards and contribute positively to a high-performance support culture.
• Ensure full compliance with data protection regulations and company policies when handling sensitive player information and account data.

Requirements

• Native or fluent Spanish language proficiency — both spoken and written — is essential for this role, as you will be communicating exclusively with Spanish-speaking players on a daily basis.
• Valid EU passport is mandatory for eligibility consideration.
• A genuine passion for gaming, esports, or interactive digital entertainment is strongly preferred, as industry knowledge will significantly enhance your performance in this role.
• Previous experience in customer support, player support, or a related service-oriented role is advantageous, though motivated candidates with strong communication skills and a willingness to learn are warmly encouraged to apply.
• Solid computer literacy and the ability to navigate multiple digital platforms, CRM tools, and communication systems with confidence and ease.
• Excellent problem-solving skills combined with the ability to remain calm, professional, and solution-focused when handling challenging player situations.
• A collaborative, team-oriented mindset with the flexibility to work on a rotational shift schedule as required by the operational needs of the gaming support environment.

Benefits

What We Offer

• Competitive Monthly Salary tailored to your experience and skillset within the Gaming & Esports support sector
• Fully Paid Training programme designed to equip you with all the tools and knowledge needed to excel in your role from day one
• Comprehensive Health Insurance coverage for your peace of mind
• Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Sofia, Bulgaria
• Monthly Performance Bonus rewarding your dedication and outstanding player support results
• €1,500 One-Time Signing Bonus exclusively for new hires joining the team
• A dynamic, inclusive, and internationally diverse workplace at the forefront of the Gaming & Esports industry
• And Much More — including career development opportunities, team events, and ongoing professional growth support

Life in Bulgaria

Relocating to Bulgaria means embracing one of Europe's most captivating and underrated destinations. Sofia, the capital of Bulgaria, is a dynamic, cosmopolitan city that seamlessly blends rich ancient history with a thriving modern culture — from UNESCO-listed monasteries and Roman ruins to a buzzing arts scene, world-class restaurants, and a rapidly growing technology and gaming hub. Bulgaria enjoys a wonderful diversity of seasons, with warm, sun-filled summers perfect for exploring its stunning landscapes, and crisp winters ideal for skiing in the renowned Vitosha and Bansko mountain resorts — all at a cost of living that is remarkably accessible by Western European standards.

Bulgaria offers an extraordinary quality of life for international professionals making the move, with a welcoming local community, exceptional cuisine ranging from traditional Balkan dishes to international fare, and a growing expatriate network that makes settling in feel natural and exciting. The affordable lifestyle in Bulgaria means your salary goes further, allowing you to enjoy dining out, travel, and cultural experiences without financial strain. For Spanish-speaking professionals exploring jobs in Bulgaria, Sofia represents not just a career opportunity, but a genuine lifestyle upgrade — a city and a country where adventure, community, and professional fulfilment come together in perfect harmony.

How to Apply

Are you ready to take your career to the next level in the exciting world of Gaming & Esports? If you are a fluent Spanish speaker looking for outstanding Spanish-speaking jobs abroad, the Spanish Speaking Player Support Specialist position in Bulgaria with Mercier Consultancy Group could be your perfect match. Do not miss this exceptional opportunity — click Apply Now to submit your application today, and a member of our dedicated recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you begin an extraordinary new chapter in Sofia, Bulgaria.