German Speaking Customer Service Agent - Work Remote In Greece

Job Description

German Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a deep-rooted presence in the Customer Support Services industry, we specialise in placing skilled professionals in roles where language expertise and customer excellence truly matter. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape outstanding customer experiences across borders.

Job Overview

Mercier Consultancy Group is actively seeking a motivated and customer-focused German Speaking Customer Service Agent to join a thriving Customer Support Services team based remotely within Greece. This is a fantastic opportunity for German-speaking professionals looking for rewarding jobs in Greece, offering the perfect blend of professional growth, competitive compensation, and an unbeatable Mediterranean lifestyle. As a German Speaking Customer Service Agent, you will serve as the primary point of contact for German-speaking customers, delivering exceptional support and ensuring every interaction reflects the highest standards of service quality.

Key Responsibilities

• Provide prompt, professional, and empathetic customer support to German-speaking clients via phone, email, and live chat channels within the Customer Support Services environment.
• Accurately identify customer needs, troubleshoot issues, and deliver effective solutions in a timely and courteous manner.
• Maintain comprehensive knowledge of the products, services, and processes relevant to the customer support portfolio you are assigned to.
• Document all customer interactions, cases, and resolutions thoroughly and accurately within the CRM system in accordance with company guidelines.
• Escalate complex or unresolved customer concerns to the appropriate internal teams or senior agents, ensuring seamless follow-through and customer satisfaction.
• Consistently meet and exceed key performance indicators (KPIs) including customer satisfaction scores, first-contact resolution rates, and response time targets.
• Collaborate actively with colleagues and team leaders to contribute to continuous service improvement initiatives within the Customer Support Services team.
• Uphold the highest standards of professionalism, data privacy compliance, and brand representation in every customer-facing interaction.

Requirements

• Native or fluent German language proficiency — both spoken and written — is essential for this role.
• Valid EU passport or citizenship (mandatory requirement).
• A good working knowledge of English is required for internal communications and training purposes.
• Previous experience in a customer service, contact centre, or Customer Support Services role is highly advantageous.
• Strong interpersonal and communication skills, with a natural ability to handle customer enquiries with patience, clarity, and professionalism.
• Comfortable working in a fast-paced, target-driven environment with the ability to manage multiple tasks simultaneously.
• Reliable internet connection and a suitable remote working setup within Greece.

Benefits

What We Offer

• Competitive Monthly Salary commensurate with experience and skills.
• Fully Paid Training provided from day one to set you up for success in the Customer Support Services sector.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation to make your move to Greece as seamless as possible.
• Monthly Performance Bonus rewarding your hard work and dedication.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing outstanding financial stability beyond the standard market offering.
• Ongoing career development opportunities within a respected international firm.
• And Much More...

Life in Greece

Relocating to Greece means embracing one of the most captivating lifestyles in all of Europe. Greece is celebrated for its breathtaking landscapes — from sun-drenched islands and crystal-clear turquoise waters to vibrant city life and ancient historical wonders. With over 300 days of sunshine per year, a warm and welcoming culture, and a pace of life that genuinely nurtures wellbeing, Greece offers an environment where both your personal and professional life can truly flourish. Whether you enjoy exploring ancient ruins, hiking coastal trails, or simply unwinding at a seaside café, Greece delivers an extraordinary backdrop for this exciting new chapter in your career.

For professionals pursuing German-speaking jobs and jobs in Greece, the appeal goes far beyond the professional opportunity itself. Greece is renowned for its world-class cuisine, extraordinary hospitality, and an exceptionally high quality of life at a very affordable cost of living compared to other Western European destinations. The warmth of the Greek people, the rich social culture, and the sheer natural beauty of the country make Greece one of the most sought-after relocation destinations in Europe today. With a fully paid relocation package provided by Mercier Consultancy Group, making the move to Greece has never been easier — or more exciting.

How to Apply

If you are a fluent or native German speaker ready to take the next step in your customer service career and are excited by the prospect of one of the most rewarding German-speaking jobs in Greece available today, we want to hear from you. The German Speaking Customer Service Agent position in Greece represents a truly unique opportunity to combine professional excellence with an exceptional quality of life — and Mercier Consultancy Group is here to support you every step of the way. Click Apply Now to submit your application and one of our dedicated recruitment specialists will be in touch with you shortly. We look forward to welcoming you to the Mercier Consultancy Group family.