Project Manager - Salesforce Field Service Implementation

Job Description

NeoWork is hiring a Project Manager for a clieht who is implementing Salesforce Field Service — not a standard CRM deployment — to support scheduling, dispatch, work order management, and mobile workforce operations. The Project Manager will own delivery of this implementation end-to-end, from planning through go-live and post-launch stabilization. This is a coordination and delivery role, not a hands-on configuration role. The PM will work closely with field technicians, dispatchers, and the Client’s internal stakeholders to ensure the rollout lands cleanly and users adopt the platform. Flexibility to support other internal projects as needed.

Implementation Delivery

• Own the Salesforce Field Service implementation roadmap — milestones, owners, dependencies, and deliverables
• Manage project scope, schedule, resources, risks, and issues to ensure on-time, on-budget delivery
• Coordinate across Novaspect’s internal team, technical resources, and external vendor partners
• Manage scope changes and change requests with proper documentation and stakeholder sign-off
• Track timeline and resource allocation; escalate blockers early and proactively
• Oversee multiple concurrent workstreams without losing delivery quality

Requirements & Documentation

• Define, document, and manage functional requirements in collaboration with business and technical stakeholders
• Write functional specifications and user stories for field service workflows (scheduling, dispatch, work orders, mobile)
• Serve as the primary liaison between field operations, technical teams, and executive sponsors
• Translate complex technical concepts into clear, executive-ready reporting and status updates

UAT, Testing & Go-Live

• Own UAT planning and coordination — ensure test cases cover field service scenarios relevant to Novaspect’s operations
• Lead defect triage with technical resources; prioritize and track resolution to closure
• Drive post-go-live stabilization — monitor adoption, identify issues, and coordinate fixes
• Lead post-implementation review and document lessons learned

Change Management & Adoption

• Plan and execute change management strategy for field technicians and dispatchers through the rollout
• Coordinate end-user training — identify needs, support material development, and schedule sessions
• Drive adoption strategy and stakeholder engagement to ensure the platform is actively used post-launch
• Build trust with field-facing users through clear, consistent communication throughout the project

Other Internal Projects (As Needed)

• Apply the same project coordination rigor to other internal Novaspect initiatives as directed by the VP of Technology

Requirements

• 5+ years managing technology implementations — ERP, CRM, field service platforms, or equivalent enterprise systems
• Proven experience with Salesforce Field Service or field service management platforms (scheduling, dispatch, work orders, mobile workforce) strongly preferred
• Demonstrated experience owning UAT coordination, defect triage, and post-go-live stabilization
• Experience writing functional specifications and user stories in collaboration with business stakeholders
• Strong change management and end-user adoption experience — particularly with field-facing or operationally-focused user groups
• Track record managing cross-functional teams and external vendors with minimal oversight
• Experience with Agile, Waterfall, or hybrid project methodologies
• Exceptional stakeholder communication and executive-level reporting skills

Technical Competencies

• Salesforce Field Service platform knowledge (scheduling engine, work orders, dispatch console, mobile app) — conceptual depth required; hands-on config not required
• Project management tools: Jira, Asana, Smartsheet, MS Project, or equivalent
• Requirements documentation: functional specifications, user stories, process flows
• Test planning and UAT coordination
• Change management frameworks and adoption planning
• Risk and issue tracking

Soft Skills

• Clear, direct communication with both non-technical field users and technical stakeholders
• Ownership mentality — drives progress without constant oversight
• Calm under pressure — able to manage competing priorities and stakeholder expectations during a live rollout
• Problem-solving and structured decision-making
• Comfort working across time zones with US-based teams

Education & Certifications

• Bachelor’s degree in business, information systems, computer science, or related field (or equivalent experience)
• PMP, PMI-ACP, or ScrumMaster certification preferred
• Salesforce certification (e.g., Salesforce Field Service Consultant) is a plus, not required
• Fluent English, written and verbal

Benefits

• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.
• Salary range: $2800 up to $3300 based on experience