Italian Speaking Electronics Support Specialist - remote from Greece

Job Description

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for an Italian Speaking Electronics Support Specialist to join our team, with the convenience of working remotely from Greece! This role is ideal for individuals who are passionate about technology and committed to delivering exceptional customer service.

As an Italian Speaking Electronics Support Specialist, you will serve as the first point of contact for our clients, assisting them with inquiries and troubleshooting a diverse range of electronic products. Your technical knowledge and strong communication skills will help ensure that customers receive timely and effective solutions.

If you are a problem-solver with a love for electronics and a desire to help others, we would love to hear from you!

Key Responsibilities

• Provide top-notch customer support to Italian-speaking customers via phone, email, and chat.
• Diagnose and troubleshoot technical issues with electronic devices, offering clear and concise solutions.
• Maintain accurate documentation of customer interactions, inquiries, and resolutions.
• Collaborate with team members to enhance service delivery and improve the overall customer experience.
• Keep up-to-date with product knowledge to provide informed support and assistance.
• Follow established procedures and meet quality standards to ensure a consistent service.

Requirements

• Fluency in Italian and English, with excellent verbal and written communication skills.
• Previous experience in technical support or customer service, preferably within the electronics sector.
• Solid understanding of electronics and troubleshooting methodologies.
• Strong problem-solving abilities with attention to detail.
• Capable of working independently and managing time efficiently in a remote setting.
• Proficient with computer systems and familiar with customer support software.
• A proactive and adaptable learner with a willingness to keep up with new technologies.
• Flexibility to work various shifts as required by customer needs.
• Eligibility to work in Greece with a valid European Passport or ID.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )