Operations Manager, Mental Health Evaluations
- Lyra Health
- Remote USA
Job Description
About the Role
Lyra Health is looking for a Manager for the Mental Health Evaluations team, which supports our customers and their employees pursuing mental health leave (short-term disability, intermittent leave, workplace accommodations) or employer-initiated mental health evaluation services.
The ideal candidate is a clinically-trained operations manager adept at managing day to day operations of a clinic and ensuring the delivery of high quality care. They are also a strategic thinker, able to use next generation tools to improve the efficiency and effectiveness of their team’s work. We are looking for a candidate who excels in a high paced environment, a strong communicator, and able to effectively collaborate with internal and external stakeholders.
The ideal candidate is experienced in:
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Operational management in a clinical environment, managing a team who directly supports clinicians and patients
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Case Management in a clinical setting
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Collaborating effectively with internal and external stakeholders, including clinical specialists and senior leaders
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Analyzing data to identify issues, monitor progress/trends, and inform decision making
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Using technology to improve the efficiency of clinical support processes
Responsibilities:
Manage a team of 6+
Serve as the primary operations day-to-day point of contact and liaison for the
clinical team
Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.
Implement and manage quality assurance metrics that align with best practices, SLAs, etc.
Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise
Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making
Support headcount planning and forecasting based on projected business needs and evolving program demands
Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes
Represent Lyra in engagement with external behavioral health organizations and customers
Qualifications:
8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment, managing a team
Clinical training preferred but not required (e.g., Masters in Social Work, Registered Nurse)
Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution
Strong project and team management skills
Passion for transforming mental health through technology with a human touch
