Customer Service & Administrative Specialist

Job Description

Schedule: Full time; EST

Location: Remote

Rate: USD $5 to $6 per hour

Role Overview

We are seeking a highly organized and detail-oriented Customer Service & Administrative Specialist to support our customer account management, document review, and administrative operations.

This role combines customer service, first-party collections, contract administration, and general administrative support. The ideal candidate possesses exceptional English communication skills, strong attention to detail, and the ability to manage multiple responsibilities while maintaining professionalism and accuracy.

Key Responsibilities

• Provide professional customer service via phone, email, and other communication channels
• Assist customers with account inquiries, payment arrangements, and contract-related questions
• Conduct first-party collections activities on delinquent accounts while maintaining a professional and customer-focused approach
• Review customer agreements and supporting documentation for accuracy and completeness
• Verify that all required customer information has been submitted and properly documented
• Cross-reference contracts and supporting documents to ensure consistency and compliance
• Maintain accurate and up-to-date customer records within company databases and CRM systems
• Organize, categorize, and manage electronic documents for efficient retrieval
• Audit customer files throughout the application and onboarding process
• Escalate discrepancies or compliance concerns as required
• Perform general administrative and operational support duties as assigned
  

Requirements

• Previous experience in customer service, collections, administration, virtual assistance, or a related role
• Excellent verbal and written English communication skills with a high level of fluency and professionalism
• Neutral or easily understood English accent preferred
• Strong attention to detail and commitment to accuracy
• Experience handling customer accounts, payment discussions, or collection activities is considered an asset
• Proficiency with Microsoft Office, Google Workspace, CRM platforms, and database management systems
• Strong organizational and time-management skills
• Ability to manage multiple priorities while meeting deadlines
• Professional demeanor and strong problem-solving abilities
• Ability to work independently with minimal supervision
• High level of discretion and confidentiality when handling customer information

Preferred Qualifications

• Experience working with North American customers
• Experience in financing, lending, collections, contract administration, or compliance-related environments
• Experience making and receiving a high volume of customer calls
• A current MS laptop / computer is required (No Apple)

Benefits

• Collaborative and supportive work environment.
• Opportunity to grow with a company.
• Stable, long-term remote work opportunity.
• Health Insurance (Maxicare HMO) after 3 months probationary period.