Dutch Speaking Level 1 Technical Support Specialist - Work In Athens, Greece

Job Description

Dutch Speaking Level 1 Technical Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished reputation for connecting exceptional multilingual talent with world-class organisations across the globe. With deep expertise in the Customer Support Services industry and an extensive international network, we are dedicated to delivering outstanding career opportunities that align with both professional ambitions and personal growth. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform lives.

Job Overview

Mercier Consultancy Group is currently seeking a talented and motivated Dutch Speaking Level 1 Technical Support Specialist to join a thriving Customer Support Services team based on-site in Athens, Greece. This is a fantastic opportunity for Dutch-speaking professionals looking to advance their careers in a dynamic, fast-paced international environment while enjoying everything that life in Greece has to offer. If you are searching for Dutch-speaking jobs that combine technical challenge, professional development, and an enviable Mediterranean lifestyle, this Dutch Speaking Level 1 Technical Support Specialist position in Greece is the perfect next step for you.

Key Responsibilities

• Serve as the first point of contact for Dutch-speaking customers, delivering prompt, courteous, and effective Level 1 technical support via phone, email, and live chat channels.
• Accurately diagnose and troubleshoot basic technical issues reported by customers, ensuring swift resolution and a high standard of customer satisfaction within the Customer Support Services environment.
• Log, track, and manage all incoming support requests and incidents using the company's CRM and ticketing systems, maintaining detailed and precise records throughout each interaction.
• Escalate complex or unresolved technical issues to Level 2 support teams in a clear, professional, and timely manner, ensuring seamless continuity of service for all customers.
• Guide customers step-by-step through troubleshooting procedures in a clear and empathetic manner, ensuring they feel supported and informed at every stage of the process.
• Proactively identify recurring technical issues and communicate relevant trends to team leaders, contributing to the continuous improvement of Customer Support Services delivery.
• Maintain an up-to-date working knowledge of the products, services, and systems supported, participating in ongoing training and development sessions as required.
• Consistently meet or exceed key performance indicators (KPIs) including response time, first-contact resolution rates, and customer satisfaction scores.

Requirements

• Native or fluent Dutch language proficiency (both spoken and written) is essential for this role, as you will be supporting Dutch-speaking customers on a daily basis.
• A valid EU passport is mandatory for this position.
• A solid working knowledge of English is required for internal communication, documentation, and collaboration with international team members.
• Previous experience in a customer support, technical support, or help desk role within the Customer Support Services industry is highly advantageous, though motivated candidates with a strong aptitude for technology are also encouraged to apply.
• Proficiency in using computers, CRM systems, and standard office applications, with a genuine interest in technology and problem-solving.
• Excellent communication and interpersonal skills, with the ability to remain calm, professional, and solutions-focused under pressure.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously in a structured support environment.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and skills
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece
• Monthly Performance Bonus rewarding your dedication and results
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary payment
• Comprehensive Health Insurance coverage from day one
• Fully Paid Professional Training and continuous development opportunities
• Supportive, multicultural, and inclusive team environment within a leading Customer Support Services organisation
• Real career advancement pathways within a global company
• And Much More...

Life in Greece

Relocating to Greece means embracing one of Europe's most captivating and storied destinations as your everyday home. Greece is renowned for its extraordinary Mediterranean climate, with over 300 days of sunshine per year, breathtaking landscapes ranging from sun-drenched coastlines to dramatic ancient ruins, and a vibrant cultural heritage that stretches back thousands of years. Athens, in particular, is a city that masterfully blends the ancient and the modern — offering world-class museums, buzzing neighbourhoods, lively restaurants, and a thriving arts and nightlife scene that makes it one of the most exciting and affordable cities in Europe to call home. For Dutch-speaking professionals pursuing jobs in Greece, Athens presents an unbeatable combination of professional opportunity and personal adventure.

Beyond the iconic landmarks and legendary history, Greece offers an exceptional quality of life that is difficult to match anywhere else on the continent. The warmth of Greek hospitality, the extraordinary cuisine — from fresh seafood to traditional mezze — and the relaxed yet energising pace of daily life create a living experience that is truly second to none. Greece's cost of living remains highly competitive compared to Northern Europe, allowing you to enjoy a richer lifestyle for less. Whether you are spending weekends island-hopping, exploring ancient temples, or simply savouring a coffee by the sea, Greece rewards those who choose to make it their base. For ambitious Dutch-speaking professionals ready to take on an exciting Dutch Speaking Level 1 Technical Support Specialist position in Greece, this is your opportunity to grow your career while experiencing the very best that Europe has to offer.

How to Apply

Are you a Dutch-speaking professional ready to take your career to the next level with one of the most sought-after jobs in Greece? Mercier Consultancy Group invites you to seize this outstanding opportunity and become part of an exceptional international team. Whether you are an experienced technical support professional or an ambitious individual eager to build a rewarding career in Customer Support Services, we want to hear from you. Click Apply Now to submit your application today — our dedicated recruitment team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to Greece and to the Mercier Consultancy Group family.