Italian Speaking Customer Service Agent - Work In Sofia, Bulgaria

Job Description

Italian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, connecting exceptional multilingual talent with leading employers across Europe and beyond. With a proven track record of placing thousands of professionals in rewarding roles, we are widely recognised as a trusted partner for both candidates and organisations seeking excellence in customer support services. At Mercier Consultancy Group, we are committed to transforming careers and empowering businesses through strategic, people-first recruitment solutions.

Job Overview

Mercier Consultancy Group is currently seeking a motivated and client-focused Italian Speaking Customer Service Agent to join a dynamic customer support services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Italian-speaking professionals looking to build or advance their career in the customer support services industry within a vibrant, multicultural environment. If you are searching for Italian-speaking jobs that offer genuine career development, outstanding financial incentives, and a fully supported relocation experience, this Italian Speaking Customer Service Agent position in Bulgaria is the ideal next step for you.

Key Responsibilities

• Deliver high-quality customer support to Italian-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of the customer support services industry.
• Accurately identify, investigate, and resolve customer enquiries, complaints, and technical issues in a timely and professional manner.
• Maintain comprehensive and up-to-date records of all customer interactions within the company's CRM system, ensuring data integrity and compliance.
• Collaborate closely with internal teams, including technical support and escalation departments, to provide seamless end-to-end customer service experiences.
• Proactively follow up with customers to confirm resolution of issues and ensure a consistently high level of customer satisfaction.
• Adhere to established service level agreements (SLAs), quality benchmarks, and performance targets set by the customer support services team.
• Contribute to continuous improvement initiatives by sharing customer feedback, identifying recurring issues, and suggesting process enhancements.
• Stay fully informed of product updates, service changes, and internal knowledge base resources to provide accurate and up-to-date assistance to customers.

Requirements

• Native or fluent Italian language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Italian.
• A valid EU passport is mandatory for this position.
• A solid command of English is required for internal communication, training, and team collaboration purposes.
• Previous experience in customer support services, customer care, or a related client-facing role is highly advantageous, though candidates with strong interpersonal skills and a willingness to learn are warmly encouraged to apply.
• Excellent active listening, written communication, and problem-solving skills, with a genuine passion for delivering outstanding customer experiences.
• Comfortable working in a fast-paced, target-driven customer support services environment, with the ability to manage multiple tasks and prioritise effectively.
• Proficiency in using standard computer systems, CRM platforms, and digital communication tools.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience within the customer support services sector.
• Fully Paid Training to ensure you are equipped with all the knowledge and tools needed to excel in the role.
• Comprehensive Health Insurance for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria.
• Monthly Performance Bonus rewarding your dedication and achievement of key service targets.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• And Much More, including ongoing career development opportunities, team events, and a supportive multicultural workplace.

Life in Bulgaria

Relocating to Bulgaria means embracing one of Europe's most captivating and affordable destinations. Sofia, the capital city of Bulgaria, is a thriving cosmopolitan hub that seamlessly blends a rich historical heritage with a modern, forward-thinking urban lifestyle. Bulgaria enjoys a diverse climate, offering warm Mediterranean-influenced summers perfect for exploring the country's stunning mountain landscapes, ancient Thracian ruins, and pristine Black Sea coastline. Whether you are a culture enthusiast, an outdoor adventurer, or simply seeking a high quality of life at an accessible cost, Bulgaria offers an extraordinary backdrop for both your personal and professional journey.

For those considering jobs in Bulgaria, the country presents an unbeatable combination of affordability, connectivity, and European lifestyle. Bulgaria boasts an excellent culinary scene, vibrant nightlife, welcoming locals, and a rapidly growing expat community that makes settling in remarkably smooth. The cost of living in Bulgaria is among the most competitive in the European Union, meaning your salary goes significantly further than in many Western European countries. With direct international flights connecting Sofia to major European cities, and a thriving customer support services industry creating exciting career pathways, Bulgaria is unquestionably one of the most compelling destinations for Italian-speaking professionals seeking a fresh and rewarding chapter in their lives.

How to Apply

Are you ready to take the next step in your career and secure one of the most exciting Italian-speaking jobs available in Europe today? Do not miss this outstanding opportunity to join a world-class customer support services team in the heart of Sofia as an Italian Speaking Customer Service Agent. Click Apply Now to submit your application and one of our dedicated recruitment specialists at Mercier Consultancy Group will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and supporting you every step of the way — from your first interview to your first day on-site in Bulgaria.