Spanish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Job Description

Spanish Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with industry-leading organisations across the continent. With deep expertise in customer support services and a commitment to excellence, we have built lasting partnerships with some of the most respected companies in the world. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform professional futures.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Spanish Speaking Solutions Consultant position in Bulgaria, based on-site in the vibrant capital city of Sofia. This role is perfectly suited to Spanish-speaking professionals who are passionate about delivering exceptional customer support experiences and thrive in a fast-paced, solution-driven environment. If you are seeking rewarding Spanish-speaking jobs that combine career growth, international exposure, and a competitive rewards package, this is the opportunity you have been waiting for.

Key Responsibilities

• Serve as the primary point of contact for Spanish-speaking customers, delivering timely, accurate, and professional support across multiple communication channels including phone, email, and live chat.
• Identify, diagnose, and resolve customer issues efficiently, ensuring a consistently high standard of service quality within the customer support services environment.
• Provide tailored solutions and consultative guidance to customers, addressing their individual needs with empathy and precision.
• Accurately log all customer interactions, cases, and resolutions within the CRM system, maintaining thorough and up-to-date records.
• Collaborate with internal teams, escalation departments, and technical specialists to resolve complex customer enquiries within agreed service level agreements.
• Proactively identify recurring issues and contribute valuable feedback to process improvement initiatives within the customer support services team.
• Uphold and promote a customer-first culture at all times, ensuring every interaction reflects the highest standards of professionalism and brand integrity.
• Participate actively in ongoing training sessions and team briefings to stay current with product knowledge, service updates, and best practices.

Requirements

• Native or fluent Spanish language proficiency, both spoken and written, is essential for this role.
• A valid EU passport is mandatory for all applicants.
• A solid working knowledge of English is required for internal communication and documentation purposes.
• Previous experience in customer support services, customer care, or a client-facing consultancy role is highly advantageous.
• Strong interpersonal and active listening skills, with the ability to handle sensitive customer situations with patience and professionalism.
• Proficiency in standard computer applications, CRM platforms, and the ability to navigate multiple digital tools simultaneously.
• A proactive, solution-oriented mindset with a genuine passion for helping people and delivering outstanding customer experiences.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience
• Fully Paid Training to set you up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival
• Monthly Performance Bonus rewarding your dedication and results
• €1,500 Signing Bonus (one-time payment for new hires)
• A structured career development pathway within a leading international firm
• A diverse, inclusive, and supportive multicultural team environment
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an experience that consistently exceeds expectations. Sofia, the capital of Bulgaria, is a dynamic and cosmopolitan city that seamlessly blends a rich historical heritage with a modern, energetic lifestyle. Bulgaria enjoys a remarkably varied climate — warm, sun-drenched summers, colourful autumns, and scenic winters that make the Bulgarian mountains a sought-after destination for ski enthusiasts. With world-class cultural attractions, buzzing nightlife, beautiful parks, and a thriving arts scene, Bulgaria offers a quality of life that is both inspiring and deeply fulfilling.

One of the most compelling reasons professionals choose jobs in Bulgaria is the exceptional affordability of everyday living. Bulgaria consistently ranks as one of the most cost-effective countries in the European Union, meaning your salary stretches significantly further here than in most Western European capitals. From exquisite local cuisine and vibrant street food markets to welcoming communities and world-renowned hospitality, Bulgaria provides an environment in which both your career and personal life can truly flourish. For those exploring Spanish-speaking jobs abroad, the opportunity to live and work in Bulgaria represents an unmatched combination of professional reward and personal adventure.

How to Apply

Are you ready to take the next step in your career and secure one of the most exciting Spanish-speaking jobs available today? Don't miss this exceptional opportunity to join Mercier Consultancy Group as a Spanish Speaking Solutions Consultant in Sofia, Bulgaria. Click Apply Now to submit your application and one of our dedicated recruitment specialists will be in touch with you shortly. We look forward to welcoming you to the Mercier Consultancy Group family and supporting you every step of the way on your relocation journey to Bulgaria.